At a Glance
- Tasks: Design and manage VIP programmes, ensuring exceptional customer service for our valued clients.
- Company: Join a leading prize-draw operator in the UK with a focus on excellence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a thriving industry.
- Why this job: Be at the forefront of VIP management and make a real difference in customer experiences.
- Qualifications: Experience in VIP management and a passion for delivering outstanding service.
The predicted salary is between 50000 - 70000 € per year.
We are looking for a VIP Manager for a prize‑draw operator based in the UK.
- Design and build out a VIP function, including programmes and workflows.
- Manage VIP relationships and provide exceptional customer service.
- Experience in VIP management and a passion for service excellence.
Our client seeks an experienced media buyer in the I‑Gaming space, responsible for owning budget, buying and optimising paid media.
- Campaign management: set up, monitor and optimise all media‑buying platforms.
- Budget management: allocate and manage ad spend to maximise delivery and campaign profitability.
- KPI analysis: analyse and report campaign performance to internal and external stakeholders.
- Negotiate and manage relationships with existing and new media platforms.
- Research & development: continually search for new traffic sources including publishers, platforms and ad exchanges.
Must be based in Malta for this role.
Our client looks for an Acquisition Specialist strong in PPC and programmatic ad buying, with experience across casino and sportsbook in regulated and unregulated markets.
- Manage acquisition campaigns across CCP and sportsbook categories.
- Strong expertise in the I‑Gaming sector.
- Available to work in Farringdon office at least two days a week.
VIP Manager - London / Kent employer: Pentasia
As a VIP Manager at our prize-draw operator based in London/Kent, you will thrive in a dynamic work culture that prioritises exceptional customer service and employee growth. We offer competitive benefits, a collaborative environment, and the opportunity to design innovative VIP programmes, making this an ideal place for those passionate about service excellence and relationship management.
StudySmarter Expert Advice🤫
We think this is how you could land VIP Manager - London / Kent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a VIP Manager role or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in VIP management and customer service. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to VIP management and service excellence. We can help you with mock interviews to boost your confidence.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace VIP Manager - London / Kent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the VIP Manager role. Highlight your experience in VIP management and any relevant customer service achievements. We want to see how you can bring your unique skills to our team!
Show Your Passion:Let your enthusiasm for service excellence shine through in your application. Share examples of how you've gone above and beyond for VIP clients in the past. We love seeing candidates who are genuinely excited about what they do!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make your key achievements stand out. We appreciate clarity and want to quickly see why you're a great fit for us!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Pentasia
✨Know Your VIP Management Inside Out
Make sure you brush up on your knowledge of VIP management. Understand the key components of building VIP programmes and workflows, as well as how to maintain exceptional customer relationships. Being able to discuss specific strategies you've used in the past will show your passion for service excellence.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your experience in providing top-notch customer service. Think about situations where you went above and beyond for a VIP client. This will demonstrate your commitment to creating memorable experiences for customers, which is crucial for this role.
✨Research the Company and Its Competitors
Familiarise yourself with the prize-draw operator's offerings and their position in the market. Knowing their competitors and what sets them apart can give you an edge in the interview. It shows you're genuinely interested and have done your homework.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about their current VIP strategies or how they measure success in their VIP programmes. This not only shows your interest but also gives you a chance to assess if the company aligns with your values and career goals.
