At a Glance
- Tasks: Lead VIP experiences, design programmes, and manage exceptional customer relationships.
- Company: Exciting prize-draw operator in the UK with a focus on service excellence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Work in a collaborative setting with opportunities to innovate and excel.
- Why this job: Join a vibrant team and elevate VIP experiences in the I-Gaming industry.
- Qualifications: Experience in VIP management and a passion for outstanding customer service.
The predicted salary is between 40000 - 50000 € per year.
We are looking for a VIP Manager for a prize‑draw operator based in the UK.
- Design and build out a VIP function, including programmes and workflows.
- Manage VIP relationships and provide exceptional customer service.
- Experience in VIP management and a passion for service excellence.
Our client seeks an experienced media buyer in the I‑Gaming space, responsible for owning budget, buying and optimising paid media.
- Campaign management: set up, monitor and optimise all media‑buying platforms.
- Budget management: allocate and manage ad spend to maximise delivery and campaign profitability.
- KPI analysis: analyse and report campaign performance to internal and external stakeholders.
- Negotiate and manage relationships with existing and new media platforms.
- Research & development: continually search for new traffic sources including publishers, platforms and ad exchanges.
Must be based in Malta for this role.
Our client looks for an Acquisition Specialist strong in PPC and programmatic ad buying, with experience across casino and sportsbook in regulated and unregulated markets.
- Manage acquisition campaigns across CCP and sportsbook categories.
- Strong expertise in the I‑Gaming sector.
- Available to work in Farringdon office at least two days a week.
VIP Experience Lead employer: Pentasia
As a VIP Experience Lead at our prize-draw operator based in the UK, you will thrive in a dynamic work culture that prioritises exceptional customer service and employee growth. We offer comprehensive training programmes, a supportive team environment, and opportunities to innovate within the VIP function, making it an ideal place for those passionate about service excellence and relationship management.
StudySmarter Expert Advice🤫
We think this is how you could land VIP Experience Lead
✨Tip Number 1
Network like a pro! Reach out to people in the I-Gaming industry, especially those who work in VIP management. Use LinkedIn or industry events to connect and chat about your passion for service excellence.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your experience in managing VIP relationships. Share specific examples of how you've provided exceptional customer service in the past.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire in the I-Gaming space and express your interest in their VIP functions. You never know what opportunities might arise!
✨Tip Number 4
Apply through our website! We’ve got loads of exciting roles, including VIP Manager positions. Make sure your application stands out by tailoring it to highlight your relevant experience and passion for the industry.
We think you need these skills to ace VIP Experience Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the VIP Manager role. Highlight your experience in VIP management and any relevant customer service achievements. We want to see how you can bring your unique skills to our team!
Showcase Your Passion:Let your enthusiasm for service excellence shine through in your application. Share examples of how you've gone above and beyond for VIP clients in the past. We love seeing candidates who are genuinely excited about providing top-notch experiences!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Pentasia
✨Know Your VIP Management Inside Out
Make sure you brush up on your knowledge of VIP management. Understand the key components of building a VIP function, including programmes and workflows. Be ready to discuss how you would enhance customer relationships and provide exceptional service.
✨Showcase Your Service Excellence Passion
During the interview, express your passion for service excellence. Share specific examples from your past experiences where you went above and beyond for VIP clients. This will demonstrate your commitment to delivering top-notch service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in VIP management. Prepare by thinking of situations where you successfully managed VIP relationships or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Research the Company and Its VIP Programmes
Do your homework on the company and its current VIP programmes. Familiarise yourself with their approach to VIP management and think about how you can contribute to enhancing it. This shows your genuine interest and helps you stand out as a candidate.
