At a Glance
- Tasks: Lead operations in online gaming across African markets and optimise performance.
- Company: Dynamic online gaming company with a focus on innovation and growth.
- Benefits: Competitive salary, hybrid work model, and opportunities for travel.
- Other info: Opportunity to work with diverse teams and develop your career in a thriving market.
- Why this job: Join a fast-paced environment and make a real impact in the gaming industry.
- Qualifications: Experience in online gaming, fluency in French preferred, strong operational skills.
The predicted salary is between 85000 - 95000 £ per year.
Location: London (Hybrid)
Salary: Circa £90k DOE
Job Summary: We are looking for a results-oriented, highly self-motivated, and commercially aware individual with a passion for Online Betting & Gaming to support and optimise operations across multiple African markets. The Head of Operations will act as a key link between regional teams and central functions (including Product, Payments, Marketing, and Customer Service), ensuring effective execution of operational strategies across markets. This role is responsible for overseeing multi-market performance, supporting regional teams, and ensuring that local operational needs are aligned with central direction. The position will play a critical role in maintaining operational efficiency, improving performance, and ensuring a consistent customer experience across all markets.
Responsibilities:
- Oversee operational performance across multiple African markets, ensuring alignment with commercial and operational KPIs
- Work closely with Regional Operations Managers to monitor and improve performance across their respective markets
- Analyse data, reports, and market trends to identify opportunities for operational and commercial improvement
- Act as a key liaison between local teams and central functions, ensuring effective communication and execution
- Build and maintain strong relationships with internal stakeholders and regional teams to ensure smooth operational flow
- Support market entry and exit decisions by providing operational and performance insights
- Assist in adapting operations to local market conditions, including payments, infrastructure, and customer behaviour
- Collaborate with central teams to support product rollouts, operational initiatives, and campaign execution (non-marketing ownership)
- Ensure consistency in operational processes and customer experience across all markets
- Contribute to improving operational frameworks and efficiencies across the business
- Support budget awareness and contribute to commercial decision-making through performance insights
- Manage and develop Regional Operations Managers, ensuring alignment and effective execution across markets
- Maintain a strong understanding of market dynamics and ensure local insights are reflected in central decision-making
- Support cross-functional alignment to ensure smooth delivery of the overall online gaming experience
Requirements:
- Experience in online gaming, betting
- Fluency in French language is preferred
- Experience in operations, commercial, or multi-market roles
- Proven ability to work in a fast-paced, dynamic environment with changing priorities
- Strong commercial awareness, with exposure to performance metrics and ideally good P&L understanding
- Experience working with data to support decision-making and performance improvement
- Strong stakeholder management and relationship-building skills across multiple teams and geographies
- Willingness and flexibility to occasionally travel across African markets when required
- Excellent written and spoken communication skills in English; French is a plus
- Experience in emerging markets or Africa is beneficial
- Exposure to digital/online business models
Personal Competencies:
- Strong operational mindset with the ability to balance execution and commercial thinking
- Comfortable working in a fast-paced, evolving, and sometimes unstructured environment
- Ability to build and maintain strong relationships across distributed teams
- Adaptable and flexible, with a proactive and problem-solving approach
- Strong organisational and prioritisation skills
- Effective communicator with the ability to influence and align stakeholders
- High level of emotional intelligence and teamwork
- Ability to manage ambiguity and respond effectively to changing business needs
- Results-oriented with a focus on continuous improvement
- Entrepreneurial mindset with a willingness to take ownership and drive outcomes
Head of Operations (French Speaking) in Slough employer: Pentasia
Join a dynamic and innovative team in the heart of London, where we prioritise employee growth and development within the exciting world of online gaming. Our hybrid work culture fosters collaboration and flexibility, allowing you to thrive while making a significant impact across multiple African markets. With competitive salaries and a commitment to operational excellence, we offer a rewarding environment for those passionate about driving performance and enhancing customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations (French Speaking) in Slough
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Operations (French Speaking) at Pentasia!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Pentasia or be willing to refer you for that Head of Operations (French Speaking) position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Pentasia who’s on the lookout for their next Head of Operations (French Speaking) star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Operations (French Speaking) role at Pentasia!
We think you need these skills to ace Head of Operations (French Speaking) in Slough
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Pentasia. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Pentasia
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Pentasia. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
