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- Tasks: Lead daily operations and ensure top-notch customer experiences across multiple venues.
- Company: Join Capital Entertainment & Leisure, a leader in the gaming and entertainment industry.
- Benefits: Full relocation support, competitive salary, and opportunities for professional growth.
- Why this job: Be a key player in transforming the gaming landscape while making impactful decisions.
- Qualifications: Senior experience in gaming operations with strong leadership and P&L management skills.
- Other info: Dynamic role with a focus on compliance and continuous improvement in a vibrant environment.
The predicted salary is between 72000 - 108000 £ per year.
We are delighted to have been appointed exclusively by Capital Entertainment & Leisure to secure a transformational, senior leader for their multi-site land-based gaming and entertainment business in Ireland. Full relocation can be provided from within Europe.
Reporting to the CEO, the Operations Director has full accountability for day-to-day performance across all venues, embedding consistency, compliance and customer-focused operating standards in a transitioning regulatory environment.
Role OverviewResponsible for operational delivery, commercial performance, people leadership and regulatory compliance across the estate. A key member of the executive team, translating performance data into practical actions and continuous improvement.
Key Responsibilities- Lead daily operations across all venues, ensuring consistent customer experience and operating standards.
- Own venue-level P&L, KPIs, labour efficiency and machine/bingo performance.
- Optimise layouts, machine mix, service models and event programming.
- Review estate performance and support refurbishments, reconfigurations and capital investment decisions.
- Recruit, develop and manage venue leadership teams, embedding accountability and professional standards.
- Ensure full compliance with Ireland's gambling regulations, including AML, safer gambling, ID verification and inspections.
- Own operational systems, reporting, cash control and auditability.
- Lead change initiatives and act as a senior operational advisor to the CEO.
Senior experience in land-based gaming operations (casinos, AGCs or large bingo venues). Strong expertise in machine operations, security and regulated environments. Proven multi-site operational leadership with full P&L responsibility. Commercial, data-literate and hands-on leadership style. High integrity, sound judgment and confidence in making difficult decisions.
Director of Operations in London employer: Pentasia
Contact Detail:
Pentasia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend events related to gaming and entertainment. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Director role.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s operations. Familiarise yourself with their venues and understand their customer experience. We want you to show them you’re not just a fit, but the perfect fit for leading their multi-site operations.
✨Tip Number 3
Showcase your leadership style! When discussing your experience, highlight how you’ve developed teams and improved operational performance. We need to see that you can inspire others while driving compliance and efficiency across all venues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. We’re here to support you in landing that dream job in the gaming industry!
We think you need these skills to ace Director of Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Director role. Highlight your experience in land-based gaming operations and any relevant achievements that showcase your leadership skills and P&L responsibility.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use it to explain how your background aligns with our needs, especially in terms of operational delivery and compliance in regulated environments.
Showcase Your Data Skills: Since the role involves translating performance data into actions, make sure to mention any experience you have with data analysis or improving operational performance based on metrics. We love data-literate candidates!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Capital Entertainment & Leisure.
How to prepare for a job interview at Pentasia
✨Know Your Numbers
As a Director of Operations, you'll need to be data-savvy. Brush up on your P&L statements, KPIs, and any relevant performance metrics. Be ready to discuss how you've used data to drive operational improvements in the past.
✨Showcase Your Leadership Style
This role requires strong people leadership skills. Prepare examples that highlight your experience in recruiting, developing, and managing teams. Think about how you’ve embedded accountability and professional standards in previous roles.
✨Understand Regulatory Compliance
Familiarise yourself with Ireland's gambling regulations, including AML and safer gambling practices. Be prepared to discuss how you've ensured compliance in your previous positions and how you would approach this in a transitioning regulatory environment.
✨Be Ready for Change Management
The ability to lead change initiatives is crucial. Think of specific examples where you've successfully implemented changes in operations. Discuss your approach to overcoming resistance and ensuring smooth transitions within your teams.
