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For Companies At a Glance
- Tasks: Lead daily operations and ensure top-notch customer experiences across multiple venues.
- Company: Join Capital Entertainment & Leisure, a leader in gaming and entertainment in Ireland.
- Benefits: Full relocation support from Europe, competitive salary, and leadership opportunities.
- Why this job: Be a key player in transforming the gaming industry while making impactful decisions.
- Qualifications: Senior experience in gaming operations and strong leadership skills required.
- Other info: Dynamic role with opportunities for growth and innovation in a regulated environment.
The predicted salary is between 72000 - 108000 £ per year.
We are delighted to have been appointed exclusively by Capital Entertainment & Leisure to secure a transformational, senior leader for their multi-site land-based gaming and entertainment business in Ireland. Full relocation can be provided from within Europe.
Reporting to the CEO, the Operations Director has full accountability for day-to-day performance across all venues, embedding consistency, compliance and customer-focused operating standards in a transitioning regulatory environment.
Role Overview
Responsible for operational delivery, commercial performance, people leadership and regulatory compliance across the estate. A key member of the executive team, translating performance data into practical actions and continuous improvement.
Key Responsibilities
- Lead daily operations across all venues, ensuring consistent customer experience and operating standards.
- Own venue-level P&L, KPIs, labour efficiency and machine/bingo performance.
- Optimise layouts, machine mix, service models and event programming.
- Review estate performance and support refurbishments, reconfigurations and capital investment decisions.
- Recruit, develop and manage venue leadership teams, embedding accountability and professional standards.
- Ensure full compliance with Ireland’s gambling regulations, including AML, safer gambling, ID verification and inspections.
- Own operational systems, reporting, cash control and auditability.
- Lead change initiatives and act as a senior operational advisor to the CEO.
Candidate Profile
- Senior experience in land-based gaming operations (casinos, AGCs or large bingo venues).
- Strong expertise in machine operations, security and regulated environments.
- Proven multi-site operational leadership with full P&L responsibility.
- Commercial, data-literate and hands-on leadership style.
- High integrity, sound judgment and confidence in making difficult decisions.
Director of Operations in England employer: Pentasia
Contact Detail:
Pentasia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations in England
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend events related to gaming and entertainment. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your experience can help them thrive. Show them you’re not just another candidate, but the perfect fit for their team!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you note expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Director of Operations role. We want to see your application and help you take the next step in your career journey!
We think you need these skills to ace Director of Operations in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operations Director. Highlight your experience in land-based gaming operations and any relevant achievements that showcase your leadership skills and P&L responsibility.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of regulatory compliance and how you’ve successfully led teams in similar environments.
Showcase Your Data Skills: Since the role involves translating performance data into actions, be sure to include examples of how you've used data to drive improvements in past roles. This will show us you’re not just about the numbers, but also about making them work for you.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Pentasia
✨Know Your Numbers
As a Director of Operations, you'll need to be data-savvy. Brush up on your understanding of P&L statements, KPIs, and performance metrics relevant to the gaming industry. Be ready to discuss how you've used data to drive operational improvements in your previous roles.
✨Showcase Your Leadership Style
This role requires strong people leadership skills. Prepare examples that highlight your experience in recruiting, developing, and managing teams. Think about specific situations where you’ve embedded accountability and professional standards within your teams.
✨Understand Regulatory Compliance
Familiarise yourself with Ireland’s gambling regulations, including AML and safer gambling practices. Be prepared to discuss how you've ensured compliance in past roles and how you would approach this in a transitioning regulatory environment.
✨Be Ready for Change Management
The ability to lead change initiatives is crucial. Think of examples where you've successfully implemented changes in operations or service models. Highlight your hands-on approach and how you’ve navigated challenges during transitions.
