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- Tasks: Lead daily operations and ensure top-notch customer experiences across multiple venues.
- Company: Join Capital Entertainment & Leisure, a leader in the gaming and entertainment industry.
- Benefits: Full relocation support from Europe, competitive salary, and career advancement opportunities.
- Why this job: Be a key player in transforming the gaming landscape while driving operational excellence.
- Qualifications: Senior experience in gaming operations with strong leadership and P&L management skills.
- Other info: Dynamic role with a focus on compliance and innovative change initiatives.
The predicted salary is between 72000 - 108000 £ per year.
We are delighted to have been appointed exclusively by Capital Entertainment & Leisure to secure a transformational, senior leader for their multi-site land-based gaming and entertainment business in Ireland. Full relocation can be provided from within Europe.
Reporting to the CEO, the Operations Director has full accountability for day-to-day performance across all venues, embedding consistency, compliance and customer-focused operating standards in a transitioning regulatory environment.
Role OverviewResponsible for operational delivery, commercial performance, people leadership and regulatory compliance across the estate. A key member of the executive team, translating performance data into practical actions and continuous improvement.
Key Responsibilities- Lead daily operations across all venues, ensuring consistent customer experience and operating standards.
- Own venue-level P&L, KPIs, labour efficiency and machine/bingo performance.
- Optimise layouts, machine mix, service models and event programming.
- Review estate performance and support refurbishments, reconfigurations and capital investment decisions.
- Recruit, develop and manage venue leadership teams, embedding accountability and professional standards.
- Ensure full compliance with Ireland’s gambling regulations, including AML, safer gambling, ID verification and inspections.
- Own operational systems, reporting, cash control and auditability.
- Lead change initiatives and act as a senior operational advisor to the CEO.
Senior experience in land-based gaming operations (casinos, AGCs or large bingo venues). Strong expertise in machine operations, security and regulated environments. Proven multi-site operational leadership with full P&L responsibility. Commercial, data-literate and hands-on leadership style. High integrity, sound judgment and confidence in making difficult decisions.
Director of Operations employer: Pentasia
Contact Detail:
Pentasia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend events related to gaming and entertainment. We all know that sometimes it’s not just what you know, but who you know that can land you that Operations Director role.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s operations. Familiarise yourself with their venues and understand their performance metrics. We want you to show them you’re not just another candidate, but the perfect fit for leading their multi-site operations.
✨Tip Number 3
Don’t shy away from showcasing your achievements! Bring data and examples of how you’ve improved operational performance in previous roles. We believe that numbers speak louder than words, especially when it comes to P&L responsibility.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you every step of the way, so let’s get you that interview and ultimately, the job!
We think you need these skills to ace Director of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Operations Director role. Highlight your senior experience in land-based gaming operations and any relevant achievements that showcase your leadership style.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your expertise in machine operations and how you can contribute to optimising performance across multiple venues.
Showcase Your Data Skills: Since the role involves translating performance data into actions, make sure to highlight your data literacy. Share examples of how you've used data to drive improvements in past roles, especially in regulated environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Pentasia
✨Know Your Numbers
As a Director of Operations, you'll need to be data-savvy. Brush up on key performance indicators (KPIs) and financial metrics relevant to the gaming industry. Be ready to discuss how you've used data to drive operational improvements in your previous roles.
✨Showcase Your Leadership Style
This role requires strong people leadership skills. Prepare examples that highlight your experience in recruiting, developing, and managing teams. Think about specific challenges you've faced and how you fostered accountability and professional standards among your staff.
✨Understand Regulatory Compliance
Familiarise yourself with Ireland’s gambling regulations, including AML and safer gambling practices. Be prepared to discuss how you've ensured compliance in past roles and how you would approach this in a transitioning regulatory environment.
✨Be Ready for Change Management
The ability to lead change initiatives is crucial. Think of examples where you've successfully implemented changes in operations or strategy. Highlight your approach to overcoming resistance and ensuring smooth transitions, as this will resonate well with the executive team.
