At a Glance
- Tasks: Lead operations for online gaming across multiple African markets and optimise performance.
- Company: Dynamic online gaming company with a focus on innovation and growth.
- Benefits: Hybrid work model, competitive salary, and opportunities for travel and professional development.
- Other info: Collaborative environment with opportunities to travel and grow your career.
- Why this job: Join a fast-paced industry and make a real impact in the online gaming world.
- Qualifications: Experience in online gaming, fluency in French preferred, and strong operational skills.
The predicted salary is between 59576 - 70089 £ per year.
We are looking for a results-oriented, highly self-motivated, and commercially aware individual with a passion for Online Betting & Gaming to support and optimise operations across multiple African markets.
The Head of Operations will act as a key link between regional teams and central functions (including Product, Payments, Marketing, and Customer Service), ensuring effective execution of operational strategies across markets. This role is responsible for overseeing multi-market performance, supporting regional teams, and ensuring that local operational needs are aligned with central direction. The position will play a critical role in maintaining operational efficiency, improving performance, and ensuring a consistent customer experience across all markets.
- Oversee operational performance across multiple African markets, ensuring alignment with commercial and operational KPIs
- Work closely with Regional Operations Managers to monitor and improve performance across their respective markets
- Analyse data, reports, and market trends to identify opportunities for operational and commercial improvement
- Act as a key liaison between local teams and central functions, ensuring effective communication and execution
- Support market entry and exit decisions by providing operational and performance insights
- Assist in adapting operations to local market conditions, including payments, infrastructure, and customer behaviour
- Contribute to improving operational frameworks and efficiencies across the business
- Support budget awareness and contribute to commercial decision-making through performance insights
- Manage and develop Regional Operations Managers, ensuring alignment and effective execution across markets
- Maintain a strong understanding of market dynamics and ensure local insights are reflected in central decision-making
- Support cross-functional alignment to ensure smooth delivery of the overall online gaming experience
Experience in online gaming, betting:
- Fluency in French language is preferred
- Experience in operations, commercial, or multi-market roles
- Strong commercial awareness, with exposure to performance metrics and ideally good P&L understanding
- Experience working with data to support decision-making and performance improvement
- Strong stakeholder management and relationship-building skills across multiple teams and geographies
- Willingness and flexibility to occasionally travel across African markets when required
- Excellent written and spoken communication skills in English; French is a plus
- Exposure to digital/online business models
Strong operational mindset with the ability to balance execution and commercial thinking:
- Adaptable and flexible, with a proactive and problem-solving approach
- High level of emotional intelligence and teamwork
- Ability to manage ambiguity and respond effectively to changing business needs
Head of Operations (French Speaking) in City of London employer: Pentasia
As a leading player in the online gaming industry, our company offers an exciting and dynamic work environment in London, where innovation meets collaboration. We pride ourselves on fostering a culture of growth and development, providing our employees with ample opportunities to enhance their skills and advance their careers while enjoying the benefits of a hybrid working model. Join us to be part of a passionate team that values operational excellence and is committed to delivering exceptional experiences across diverse African markets.
