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- Tasks: Be the first point of contact for customers, ensuring top-notch service and support.
- Company: Join Pentagon Motor Group, a leading name in the automotive industry with a vibrant team culture.
- Benefits: Enjoy 31 days holiday, retail discounts, and fully funded qualifications from day one!
- Why this job: Thrive in a fast-paced environment while making a real impact on customer experiences.
- Qualifications: Previous experience in customer service and a positive attitude are essential.
- Other info: Work Monday to Friday with occasional Saturday shifts; great training and career growth opportunities await!
The predicted salary is between 24000 - 36000 £ per year.
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Pentagon Motor Group have an amazing new opportunity for a Service Consultant to join their highly successful Warrington team.
If you . .
- Take pride in providing an excellent customer service experience
- Enjoy the buzz of a fast paced working environment
- Thrive in a team environment
Then this may be the opportunity for you!
Have you heard about our benefits?
When you join Pentagon, from Day 1 you\’ll have access to a comprehensive benefits package including:
- 31 days holiday per year (including Bank Holidays) that will increase with length of service.
- Recommend a Friend Scheme.
- Discounted days out with family and friends.
- Retail discounts saving £££\’s on shopping and dining out.
- Fully funded, Nationally Recognised Qualifications.
- Manufacturer specific training.
- Salary Finance.
- 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
- Team member Pension Scheme contributions.
- Friends & family Customer Referral Payments
- Discounts on products and services that we provide for family and friends.
We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.
What will you be doing?
As a Service Consultant with the Pentagon Motor Group, you will be the first point of contact for customers and as such, you’ll be an important ambassador for the Group.
Responsibilities of the role include:
- Meeting and greeting customers, ensuring an excellent level of customer service from the very beginning.
- Liaising with customers both face-to-face, by telephone and e-mail, understanding their requirements, interpreting them and advising if and when we are capable of satisfying them.
- Maintaining Service/MOT Planners and Workshop Loading, advising customers and the Workshop when vehicles are due in and completed.
- Taking responsibility for the receipt of and handover back of customer vehicles. The release and return of courtesy vehicles, carry out handover checks etc.
- Keeping customers up to date with the status of their vehicles and any further actions or costs required; gaining authority where necessary.
The working hours for this role are Monday to Friday, 08:00am – 18:00pm plus 1 in 3 Saturdays 08:00am – 13:00pm.
Who are we looking for?
You will need to have:
- Previous experience working in a similar role.
- Experience of a busy, fast paced office environment.
- Exceptional Customer Service skills and a positive can do attitude.
- The ability to calm and manage difficult situations.
- Unlimited confidence, resilience, drive, energy and talent along with a professional manner.
- Excellent organisation skills and the ability to demonstrate a methodical approach to your workload.
- Strong administration skills and excellent attention to detail.
- Willingness to learn and develop
Previous experience working within a Motor Trade Aftersales setting would be advantageous for this role.
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Service Consultant employer: Pentagon Motor Group
Contact Detail:
Pentagon Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Consultant
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the aftersales sector. Understanding common customer concerns and vehicle maintenance processes will help you engage more effectively during interviews.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Role-playing with friends or family can help you prepare for handling difficult situations, which is crucial for a Service Consultant.
✨Tip Number 3
Research Pentagon Motor Group's values and customer service philosophy. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Pentagon Motor Group on platforms like LinkedIn. They can provide insights into the company culture and may even refer you internally, increasing your chances of landing the job.
We think you need these skills to ace Service Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles similar to a Service Consultant. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully managed customer interactions in the past.
Highlight Relevant Skills: In your application, emphasise skills such as organisation, attention to detail, and the ability to handle difficult situations. These are crucial for the role and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Pentagon Motor Group
✨Showcase Your Customer Service Skills
As a Service Consultant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond to assist customers, especially in challenging situations.
✨Demonstrate Your Organisational Skills
The role requires excellent organisation and attention to detail. Be ready to discuss how you manage your workload and prioritise tasks effectively, perhaps by sharing specific tools or methods you use.
✨Familiarise Yourself with the Motor Trade
Having knowledge of the motor trade and aftersales processes can set you apart. Brush up on industry terminology and be prepared to discuss any relevant experience you have in this area.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and the organisation.
