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- Tasks: Be the friendly face for customers, ensuring top-notch service and support.
- Company: Join Pentagon Motor Group, a dynamic team in Glasgow with a strong reputation.
- Benefits: Enjoy 31 days holiday, retail discounts, and fully funded qualifications from day one.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous customer service experience and a positive attitude are essential.
- Other info: Great training opportunities and clear career paths await you!
The predicted salary is between 30000 - 42000 £ per year.
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Pentagon Motor Group have an amazing new opportunity for a Service Consultant to join their highly successful Glasgow team.
If you . .
- Take pride in providing an excellent customer service experience
- Enjoy the buzz of a fast paced working environment
- Thrive in a team environment
Then this may be the opportunity for you!
Have you heard about our benefits?
When you join Pentagon, from Day 1 you\’ll have access to a comprehensive benefits package including:
- 31 days holiday per year (including Bank Holidays) that will increase with length of service.
- Recommend a Friend Scheme.
- Discounted days out with family and friends.
- Retail discounts saving £££\’s on shopping and dining out.
- Fully funded, Nationally Recognised Qualifications.
- Manufacturer specific training.
- Salary Finance.
- 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
- Team member Pension Scheme contributions.
- Friends & family Customer Referral Payments
- Discounts on products and services that we provide for family and friends.
We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.
What will you be doing?
As a Service Consultant with the Pentagon Motor Group, you will be the first point of contact for customers and as such, you’ll be an important ambassador for the Group.
Responsibilities of the role include:
- Meeting and greeting customers, ensuring an excellent level of customer service from the very beginning.
- Liaising with customers both face-to-face, by telephone and e-mail, understanding their requirements, interpreting them and advising if and when we are capable of satisfying them.
- Maintaining Service/MOT Planners and Workshop Loading, advising customers and the Workshop when vehicles are due in and completed.
- Taking responsibility for the receipt of and handover back of customer vehicles. The release and return of courtesy vehicles, carry out handover checks etc.
- Keeping customers up to date with the status of their vehicles and any further actions or costs required; gaining authority where necessary.
The working hours for this role are Monday to Friday, 07:30am -16:30pm then 9:00am – 18:00pm
Who are we looking for?
You will need to have:
- Previous experience working in a similar role.
- Experience of a busy, fast paced office environment.
- Exceptional Customer Service skills and a positive can do attitude.
- The ability to calm and manage difficult situations.
- Unlimited confidence, resilience, drive, energy and talent along with a professional manner.
- Excellent organisation skills and the ability to demonstrate a methodical approach to your workload.
- Strong administration skills and excellent attention to detail.
- Willingness to learn and develop
Previous experience working within a Motor Trade Aftersales setting would be advantageous for this role.
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Service Advisor employer: Pentagon Motor Group
Contact Detail:
Pentagon Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pentagon Motor Group. Understand their values, culture, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for customers, think of scenarios where you might need to handle tricky situations. Role-play with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable. It shows that you take the opportunity seriously and are ready to represent Pentagon well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific requirements of the Service Consultant role. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through! We’re looking for someone who can connect with customers, so a friendly tone in your written application can really make you stand out.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our amazing benefits package right there!
How to prepare for a job interview at Pentagon Motor Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've provided excellent service in the past, especially in fast-paced environments. This will show that you understand the importance of customer satisfaction.
✨Familiarise Yourself with the Role
Take some time to really understand what a Service Consultant does at Pentagon Motor Group. Review the job description and think about how your previous experience aligns with their needs. This will help you answer questions more confidently and demonstrate your genuine interest in the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle difficult situations or customer complaints. Prepare a few scenarios where you successfully resolved issues in the past. This will highlight your problem-solving skills and ability to stay calm under pressure.
✨Show Enthusiasm and Team Spirit
Pentagon values teamwork and a positive attitude. During the interview, express your excitement about working in a team environment and how you thrive in collaborative settings. Share examples of how you've contributed to team success in previous roles.
