At a Glance
- Tasks: Deliver exceptional aftersales service and manage customer enquiries in a fast-paced environment.
- Company: Join the diverse and inclusive Pentagon Motor Group team in Lincoln.
- Benefits: Up to £30,000 plus bonus, 31 days holiday, and retail discounts.
- Other info: Enjoy a supportive workplace with opportunities for professional development and training.
- Why this job: Make a real impact by enhancing customer confidence and ensuring a top-notch service experience.
- Qualifications: Previous experience in a similar role and exceptional customer service skills required.
The predicted salary is between 30000 - 35000 € per year.
Pentagon Motor Group has an amazing new opportunity for a Service Advisor to join their highly successful Lincoln team. Up to £30,000 plus bonus £5,000 OTE and great company benefits.
Working Hours: 42.5
Location: Lincoln
Closing Date: 13/06/2026
Job Category: Service
What will you be doing?
The Service Advisor is responsible for delivering exceptional aftersales service, enhancing customer confidence, and supporting the efficient operation of the service department. This role involves managing customer enquiries, promoting value‑added services, coordinating workshop loading, and ensuring a high standard of documentation and customer communication. The Service Consultant acts as a key liaison between customers and the workshop, ensuring a professional and customer‑centric experience. The working hours for this role are Monday to Friday, 08:00am – 17:30pm.
Key Responsibilities:
- Provide a high standard of courtesy and integrity when dealing with customers and the public.
- Ensure customers fully understand the nature and cost of repairs, work required, and timescales involved.
- Communicate effectively in person and over the phone, text or email to keep customers updated throughout their vehicle’s service journey.
- When checking customers in, fully explain that we carry out a Visual Health Check (VHC) as a duty of care to help keep them safe and secure on the road.
- Clearly advise customers of any identified work, provide all the information they need to make an informed decision, and highlight the benefits of having Pentagon Motor Group carry out the work.
- Keep the customer updated on the progress of their vehicle and provide daily updates if the vehicle must remain at the dealership.
- On collection, fully explain all work completed and advise that they may receive a Net Promoter Score (NPS) survey regarding the service experience that you gave them.
- Always walk the customer to their vehicle or bring it to the door on collection.
Workshop & Job Management:
- Receive and convert customer enquiries into confirmed bookings.
- Operate the workshop loading system to maximise technician efficiency and minimise idle time.
- Take full responsibility for your own job repair orders (WIP), ensuring that you accurately invoice all retail work the same day it is completed.
- Ensure you are quoting the correct repair times on all repair orders to maximise sold hours and labour revenue.
Who are we looking for?
- Previous experience working in a similar role.
- Experience of a busy, fast paced office environment.
- Exceptional Customer Service skills and a positive can‑do attitude.
- The ability to calm and manage difficult situations.
- Unlimited confidence, resilience, drive, energy and talent along with a professional manner.
- Excellent organisation skills and the ability to demonstrate a methodical approach to your workload.
- Strong administration skills and excellent attention to detail.
- Willingness to learn and develop.
- Previous experience working within a Motor Trade Aftersales setting would be advantageous for this role.
Have you heard about our benefits?
- 31 days holiday per year (including Bank Holidays) that will increase with length of service.
- Recommend a Friend Scheme.
- Discounted days out with family and friends.
- Retail discounts saving £££'s on shopping and dining out.
- Fully funded, Nationally Recognised Qualifications.
- Manufacturer specific training.
- Salary Finance.
- 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
- Team member Pension Scheme contributions.
- Friends & family Customer Referral Payments.
- Discounts on products and services that we provide for family and friends.
Why choose us?
At Pentagon, we believe that diversity and inclusion are fundamental to our success. We are committed to fostering a workplace where every individual is valued, respected, and empowered to contribute their unique perspectives and talents. Our values are chosen and driven by our colleagues, incorporating trust, respect, integrity and communication, to create and maintain a positive, collaborative culture. Our vision is that we believe that by embracing the perspectives and talents of every individual, we can drive meaningful change and create a more inclusive automotive industry for generations to come.
Service Advisor in Lincoln employer: Pentagon Motor Group
Pentagon Motor Group is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary of up to £30,000 plus bonuses, alongside generous benefits such as 31 days of holiday and fully funded qualifications. Located in Lincoln, the company fosters a collaborative and inclusive work culture where diversity is celebrated, ensuring that every team member feels valued and empowered to contribute to the success of the service department.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Lincoln
✨Tip Number 1
Get to know the company inside out! Research Pentagon Motor Group, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Since the Service Advisor role is all about delivering exceptional service, think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, ask about the team culture or how they handle customer feedback. It shows you’re genuinely interested and helps you figure out if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us at StudySmarter.
We think you need these skills to ace Service Advisor in Lincoln
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in joining our team!
Show Off Your Communication Skills:Since you'll be dealing with customers regularly, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share a brief example of how you've handled customer queries in the past.
Be Professional Yet Personable:While we want to see your professional side, don't forget to let your personality shine through! A friendly tone can make your application stand out and show us that you’d fit right into our team culture at Pentagon.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pentagon Motor Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like managing customer enquiries and promoting services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about exceptional customer service, think of specific examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handled difficult situations and maintained a positive attitude. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Your Communication
Effective communication is key for a Service Advisor. Practice explaining complex information clearly and concisely, as you would when discussing repairs with customers. You might even want to role-play with a friend to get comfortable with different scenarios, like handling customer complaints or providing updates on vehicle status.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you're not only interested in the job but also in how you can grow within the company. Plus, it gives you a chance to see if Pentagon Motor Group is the right fit for you!
