At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle service enquiries.
- Company: Join the dynamic team at Pentagon Motor Group in Huddersfield.
- Benefits: Enjoy 31 days holiday, retail discounts, and fully funded qualifications.
- Other info: Great training opportunities and a commitment to diversity and inclusion.
- Why this job: Be part of a fast-paced environment where your skills make a real difference.
- Qualifications: Previous experience in customer service and a positive attitude required.
The predicted salary is between 25000 - 30000 £ per year.
Pentagon Motor Group have an amazing new opportunity for a Service Advisor to join their highly successful Huddersfield team.
If you take pride in providing an excellent customer service experience, enjoy the buzz of a fast-paced working environment, and thrive in a team environment, then this may be the opportunity for you!
Have you heard about our benefits? When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including:
- 31 days holiday per year (including Bank Holidays) that will increase with length of service.
- Recommend a Friend Scheme.
- Discounted days out with family and friends.
- Retail discounts saving £££'s on shopping and dining out.
- Fully funded, Nationally Recognised Qualifications.
- Manufacturer specific training.
- Salary Finance.
- 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
- Team member Pension Scheme contributions.
- Friends & family Customer Referral Payments.
- Discounts on products and services that we provide for family and friends.
We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.
What will you be doing? The Service Advisor is responsible for delivering exceptional aftersales service, enhancing customer confidence, and supporting the efficient operation of the service department. This role involves managing customer enquiries, promoting value-added services, coordinating workshop loading, and ensuring a high standard of documentation and customer communication. The Service Consultant acts as a key liaison between customers and the workshop, ensuring a professional and customer-centric experience. The working hours for this role are Monday to Friday, 08:30-17:30pm.
Key Responsibilities
- Provide a high standard of courtesy and integrity when dealing with customers and the public.
- Ensure customers fully understand the nature and cost of repairs, work required, and timescales involved.
- Communicate effectively in person and over the phone, text or email to keep customers updated throughout their vehicle’s service journey.
- When checking customers in, fully explain that we carry out a Visual Health Check (VHC) as a duty of care to help keep them safe and secure on the road.
- Clearly advise customers of any identified work, provide all the information they need to make an informed decision, and highlight the benefits of having Pentagon Motor Group carry out the work.
- Keep the customer updated on the progress of their vehicle and provide daily updates if the vehicle must remain at the dealership.
- On collection, fully explain all work completed and advise that they may receive a Net Promoter Score (NPS) survey regarding the service experience that you gave them.
- Always walk the customer to their vehicle or bring it to the door on collection.
Workshop & Job Management
- Receive and convert customer enquiries into confirmed bookings.
- Operate the workshop loading system to maximise technician efficiency and minimise idle time.
- Take full responsibility for your own job repair orders (WIP), ensuring that you accurately invoice all retail work the same day it is completed.
- Ensure you are quoting the correct repair times on all repair orders to maximise sold hours and labour revenue.
Who are we looking for?
You will need to have:
- Previous experience working in a similar role.
- Experience of a busy, fast-paced office environment.
- Exceptional Customer Service skills and a positive can-do attitude.
- The ability to calm and manage difficult situations.
- Unlimited confidence, resilience, drive, energy and talent along with a professional manner.
- Excellent organisation skills and the ability to demonstrate a methodical approach to your workload.
- Strong administration skills and excellent attention to detail.
- Willingness to learn and develop.
- Previous experience working within a Motor Trade Aftersales setting would be advantageous for this role.
Why choose us?
At Pentagon, we believe that diversity and inclusion are fundamental to our success. We are committed to fostering a workplace where every individual is valued, respected, and empowered to contribute their unique perspectives and talents. Our values are chosen and driven by our colleagues, incorporating trust, respect, integrity and communication, to create and maintain a positive, collaborative culture. Our vision is that we believe that by embracing the perspectives and talents of every individual, we can drive meaningful change and create a more inclusive automotive industry for generations to come.
For more information on why becoming a member of the Pentagon Motor Group team is an amazing career choice head over to our website!
Service Advisor in Huddersfield employer: Pentagon Motor Group
Pentagon Motor Group is an exceptional employer located in Huddersfield, offering a vibrant and supportive work environment for Service Advisors. With a comprehensive benefits package that includes 31 days of holiday, fully funded qualifications, and a strong focus on employee development, we empower our team members to thrive both personally and professionally. Our commitment to diversity and inclusion fosters a collaborative culture where every individual is valued, making it a rewarding place to build a meaningful career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Huddersfield
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Pentagon's website and social media. Understanding their values and culture will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your customer service skills effectively.
✨Tip Number 3
Show off your personality! During the interview, let your passion for customer service shine through. Share stories that highlight your experience and how you handle challenging situations.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Service Advisor in Huddersfield
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight your exceptional customer service skills. We want to see how you’ve gone above and beyond for customers in the past, so share some examples that showcase your positive attitude and ability to handle tough situations.
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the Service Advisor role.
Tailor Your Application:Make sure to tailor your application specifically for the Service Advisor position at Pentagon. Use keywords from the job description to demonstrate that you understand what we’re looking for and how your background aligns with our needs.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the benefits and culture at Pentagon there!
How to prepare for a job interview at Pentagon Motor Group
✨Know Your Customer Service Basics
As a Service Advisor, you'll need to showcase your exceptional customer service skills. Brush up on common customer service scenarios and think about how you would handle them. Be ready to share examples from your past experiences that highlight your ability to manage difficult situations with a positive attitude.
✨Familiarise Yourself with the Role
Make sure you understand the key responsibilities of a Service Advisor at Pentagon Motor Group. Review the job description thoroughly and prepare to discuss how your previous experience aligns with their expectations, especially in managing customer enquiries and coordinating workshop operations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how they measure success in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
✨Practice Your Communication Skills
Since effective communication is crucial for this role, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member, focusing on how you would explain complex information simply and effectively, just like you would with customers.
