Apprentice Parts Advisor

We are currently looking for enthusiastic and motivated individuals who are looking to begin a career within the Parts department of the motor industry. At Pentagon Group, we believe in growing and developing our own talent and as a Pentagon Apprentice you will be given full in-house and the relevant manufacturer training to enable you to become the best that you can be. This is a fantastic opportunity if you are looking to pursue a career as an Automotive Parts Consultant and gain an NVQ/City & Guilds Qualification.

Main Purpose of the Role & Key Responsibilities

• Assist in receiving, checking, and storing incoming parts and components in line with company procedures.
• Learn to accurately identify and source parts for a wide range of fleet vehicles using catalogues and digital systems.
• Support the picking, packing, and dispatching of parts orders to internal workshops or external customers.
• Maintain stock levels by assisting with inventory checks, stock rotation, and reordering processes.
• Ensure all parts are handled, stored, and recorded correctly to prevent damage or loss.
• Provide excellent customer service when dealing with internal teams, suppliers, and customers, both in person and over the phone.
• Help maintain a clean, organised, and safe working environment in line with health and safety regulations.
• Develop an understanding of industry systems, tools, and best practices through on-the-job training and coursework.
• Support administrative tasks such as data entry, order processing, and record keeping.
• Work collaboratively with team members to meet departmental targets and deadlines while continuously improving skills and knowledge.

Key Performance Objectives

• Achieve high accuracy in parts identification and order fulfilment.
• Maintain organised and accurate stock records at all times.
• Meet agreed turnaround times for picking, packing, and dispatching parts.
• Demonstrate consistent improvement in product and systems knowledge.
• Provide a high standard of customer service to internal and external stakeholders.
• Support the reduction of stock discrepancies, loss, or damage.
• Follow all health and safety procedures with zero preventable incidents.
• Complete apprenticeship coursework and assessments on schedule.
• Contribute positively to team productivity and departmental targets.
• Develop effective communication skills with colleagues, suppliers, and customers.
• Show initiative in learning new processes and improving efficiency.

Other Duties

Perform any additional tasks reasonably required by senior managers that align with the business goals and fall within your capability.