Fleet Account Executive in West Hallam

Job Introduction

Pentagon Motor Group have an exciting new opportunity for an experienced Administrator to join our West Hallam based Fleet Department!

• Main Purpose of the Role
• Support the Business Development Managers by helping with quotes, stock, and customer enquiries.
• Manage a group of key fleet accounts, making sure everything runs smoothly from order to delivery.
• Keep lease companies and customers happy by hitting service targets and responding quickly.
• Work closely with different teams to make sure vehicles are delivered on time and any issues are sorted fast.
• Keep systems like Smartsheets and Kerridge up to date with accurate info for forecasting and reporting.
• Help drive sales by managing surplus stock, arranging demos, and supporting the wider sales team.

Key Responsibilities

• Support Business Development Managers with car and LCV sales, including quoting, stock checks, and general account assistance.
• Manage a portfolio of key fleet accounts, ensuring stock lists are shared regularly and all enquiries are handled quickly and accurately.
• Use Leaselink and other systems to raise quotes, process orders, and manage the full order journey from enquiry to delivery.
• Meet SLA and KPI targets set by lease companies and customers, ensuring high levels of service and communication.
• Work closely with internal teams (sales, logistics, admin, etc.) to ensure smooth vehicle deliveries and customer satisfaction.
• Keep Smartsheets, Kerridge, and other systems updated with accurate data for forecasting, reporting, and tracking progress.
• Respond to customer queries in a timely and professional manner, keeping them informed throughout the process.
• Book and amend deliveries for cars and LCVs, and ensure all vehicle payments are received in line with agreed terms.
• Arrange vehicle demos, fitments, and conversions where needed, and manage any related logistics.
• Proactively manage and sell surplus stock to support sales targets and reduce aged inventory.
• Monitor internal processes related to fleet accounts and suggest improvements where needed.
• Prepare reports when needed on account activity, performance, and forecasting.
• Attend online and in‑person meetings with customers and suppliers when required.
• Ensure debts related to sales are correctly followed up and chased in line with terms.
• Health, Safety & Site Standards
• Adhere to all site rules and safe working practices at all times.
• Keep work areas clean, organised, and compliant with health and safety requirements.
• Take reasonable care for the health and safety of yourself and others who may be affected by your work.
• Report any hazards, incidents, or unsafe conditions promptly.
• Support the Operations Management Team in promoting a safe working culture and continuous improvement.
• Key Performance Objectives
• Customer Enquiry Handling – Respond to customer enquiries within 24 hours (email) and leaseink/lease co enquiries within 2 hours to maintain strong service levels and customer satisfaction.
• Order Accuracy & Timeliness – Ensure quotes and orders are processed accurately through Leaselink or manually, completed within agreed timeframes.
• System & Data Management – Keep Smartsheets, Kerridge, and other systems fully updated, with weekly checks to ensure forecasting and reporting data is accurate and current.
• Sales Support & Stock Management – Contribute to monthly sales targets by proactively managing surplus stock and supporting Business Development Managers with account activity.
• Ensure that vehicle sales debt is managed – payment prior to delivery if required, or within customer terms.
• Aptitude & Competencies
• A motivated and reliable individual with a determination to succeed.
• Ability to work on own initiative and under pressure, responding calmly and logically to challenges.
• Demonstrates integrity, teamwork, and clear communication with colleagues and customers.
• Quality-focused with strong attention to detail.
• Excellent verbal and written communication skills.
• Other Duties
• May be required to take part in Stock check on site/off site where needed

For more information on why becoming a member of the Pentagon Motor Group team is an amazing career choice head over to our website! https://www. pentagon-group. co. uk/recruitment

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