Apprentice Parts and Service Advisor

We are currently looking for enthusiastic and motivated individuals who are looking to begin a career within the Derby VW Parts & Service department of the motor industry. No experience needed, just the right attitude! At Pentagon Group, we believe in growing and developing our own talent and as a Pentagon Apprentice you will be given full in‑house and the relevant manufacturer training to enable you to become the best that you can be. This is a fantastic opportunity if you are looking to pursue a career as an Automotive Service & Parts Consultant and gain an NVQ/City & Guilds Qualification.

Benefits:

• 30 days holiday per year (including Bank Holidays) that will increase with length of service.
• Recommend a Friend Scheme.
• Discounted days out with family and friends.
• Retail discounts saving £££'s on shopping and dining out.
• Fully funded, Nationally Recognised Qualifications.
• Manufacturer specific training.
• Salary Finance.
• 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
• Team member Pension Scheme contributions.
• Friends & family Customer Referral Payments.
• Discounts on products and services that we provide for family and friends.

What Will You Be Doing?

Your apprenticeship with Pentagon will be diverse, fast‑paced, with no two days being the same. As well as having regular meetings with your Apprenticeship provider and completing your course work, you will also be a fully fledged member of our Parts and Service Department. You will be learning and contributing every day to the department, picking parts for delivery, stock checking, answering the telephone and dealing with customer enquiries. By doing this, you will also be building your portfolio to complete your Trade parts Apprenticeship.

Part of your duties will include:

• Meeting & greeting customers both face to face and over the telephone.
• Liaising with the Workshop and other departments.
• Stock control and ordering of parts.
• Using both internal and external computer systems.
• Achieving pre‑defined targets for upselling various Aftersales products & services.
• Maintaining high levels of customer satisfaction and service in line with Group and Manufacturer standards.

The working hours for this role are Monday to Friday 08:00am - 17:00pm.

Who Are We Looking for?

• Have a genuine, keen interest in the Motor trade.
• Be self‑motivated with bags of enthusiasm.
• Demonstrate excellent communication skills and the ability to maintain positive relationships.
• Be able to follow instructions and processes and show excellent attention to detail.
• Have good IT skills.
• Possess a team player mentality.
• A minimum grade C / 4 in English and Maths and preferably in a Science based subject.

Please note that successful applicants will be given a pre‑screening call from our Apprenticeship Provider.