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- Tasks: Be the first point of contact for customers, ensuring top-notch service and support.
- Company: Join Pentagon Motor Group, a leading name in the automotive industry with a focus on customer satisfaction.
- Benefits: Enjoy 31 days holiday, retail discounts, and fully funded qualifications from day one!
- Why this job: Thrive in a fast-paced environment while making a real impact on customer experiences.
- Qualifications: Previous experience in a similar role and exceptional customer service skills are essential.
- Other info: Flexible working hours with opportunities for career development and a supportive team culture.
The predicted salary is between 24000 - 36000 £ per year.
# Service Consultant## Job IntroductionPentagon Motor Group have an amazing new opportunity for a Service Advisor to join their highly successful Warrington team.If you . . .Then this may be the opportunity for you!When you join Pentagon, from Day 1 you\’ll have access to a comprehensive benefits package including:* 31 days holiday per year (including Bank Holidays) that will increase with length of service.* Recommend a Friend Scheme.* Discounted days out with family and friends.* Retail discounts saving £££\’s on shopping and dining out.* Fully funded, Nationally Recognised Qualifications.* Manufacturer specific training.* Salary Finance.* 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.* Team member Pension Scheme contributions.* Friends & family Customer Referral Payments* Discounts on products and services that we provide for family and friends.We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.The Service advisor is responsible for delivering exceptional aftersales service, enhancing customer confidence, and supporting the efficient operation of the service department. This role involves managing customer enquiries, promoting value-added services, coordinating workshop loading, and ensuring a high standard of documentation and customer communication. The Service Consultant acts as a key liaison between customers and the workshop, ensuring a professional and customer-centric experience.The working hours for this role are Monday to Friday, 08:00am – 18:00pm plus 1 in 3 Saturdays 08:00am – 13:00pm.**Key Responsibilities**• Provide a high standard of courtesy and integrity when dealing with customers and the public.• Ensure customers fully understand the nature and cost of repairs, work required, and timescales involved.• Communicate effectively in person and over the phone, text or email to keep customers updated throughout their vehicle’s service journey.• When checking customers in, fully explain that we carry out a Visual Health Check (VHC) as a duty of care to help keep them safe and secure on the road.• Clearly advise customers of any identified work, provide all the information they need to make an informed decision, and highlight the benefits of having Pentagon Motor Group carry out the work.• Keep the customer updated on the progress of their vehicle and provide daily updates if the vehicle must remain at the dealership.• On collection, fully explain all work completed and advise that they may receive a Net Promoter Score (NPS) survey regarding the service experience that you gave them.• Always walk the customer to their vehicle or bring it to the door on collection.Workshop & Job Management• Receive and convert customer enquiries into confirmed bookings.• Operate the workshop loading system to maximise technician efficiency and minimise idle time.• Take full responsibility for your own job repair orders (WIP), ensuring that you accurately invoice all retail work the same day it is completed.• Ensure you are quoting the correct repair times on all repair orders to maximise sold hours and labour revenue.You will need to have:* Previous experience working in a similar role.* Experience of a busy, fast paced office environment.* Exceptional Customer Service skills and a positive can do attitude.* The ability to calm and manage difficult situations.* Unlimited confidence, resilience, drive, energy and talent along with a professional manner.* Excellent organisation skills and the ability to demonstrate a methodical approach to your workload.* Strong administration skills and excellent attention to detail.* Willingness to learn and develop* An enthusiastic, team player mentality.Previous experience working within a Motor Trade Aftersales setting would be advantageous for this role.At Pentagon, we believe that diversity and inclusion are fundamental to our success.We are committed to fostering a workplace where every individual is valued, respected, and empowered to contribute their unique perspectives and talents.Our values are chosen and driven by our colleagues, incorporating , trust , respect , integrity and communication , to create and maintain a positive , collaborative culture.Our vision, is that we believe that by embracing the perspectives and talents of every individual, we can drive meaningful change and create a more inclusive automotive industry for generations to come.For more information on why becoming a member of the Pentagon Motor Group team is an amazing career choice head over to our website!https://www.pentagon-group.co.uk/recruitment* Take pride in providing an excellent customer service experience* Enjoy the buzz of a fast paced working environment* Thrive in a team environment### Service Consultant* **Salary** 29396.79 + great company benefits* Annual* **Job Reference** ukmotus/TP/13162/1758* **Contract Type** Full Time* **Closing Date** 30 January, 2026* **Job Category** Service* **Business Unit** PMG Warrington* **Location** Warrington Ford , United Kingdom* 17 December, 2025 #J-18808-Ljbffr
Service Consultant employer: Pentagon Group
Contact Detail:
Pentagon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Consultant
✨Tip Number 1
Familiarise yourself with the specific services and products offered by Pentagon Motor Group. Understanding their offerings will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your customer service skills in a fast-paced environment. Consider role-playing scenarios where you handle difficult customer situations, as this will prepare you for the challenges you may face as a Service Consultant.
✨Tip Number 3
Network with current or former employees of Pentagon Motor Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule for managing customer appointments and vehicle handovers. This will demonstrate your ability to handle the responsibilities of the role effectively.
We think you need these skills to ace Service Consultant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service Consultant position. Tailor your application to highlight how your skills and experiences align with what Pentagon Motor Group is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and fast-paced environments. Use bullet points for clarity and include specific achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Pentagon Motor Group and how you can contribute to their team. Be sure to address your ability to handle difficult situations and provide excellent customer service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Service Consultant role.
How to prepare for a job interview at Pentagon Group
✨Showcase Your Customer Service Skills
As a Service Consultant, your ability to provide excellent customer service is crucial. Prepare examples from your previous roles where you successfully handled customer inquiries or resolved issues, demonstrating your positive attitude and problem-solving skills.
✨Familiarise Yourself with the Company
Research Pentagon Motor Group and understand their values, mission, and the services they offer. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Demonstrate Your Organisational Skills
Given the fast-paced environment, it's important to highlight your organisational abilities. Be ready to discuss how you manage your workload, prioritise tasks, and keep track of customer interactions effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle difficult situations with customers. Think of scenarios where you had to calm an upset customer or manage a challenging request, and explain your approach and the outcome.