At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle service journeys with care.
- Company: Join the dynamic Pentagon Motor Group team in Scunthorpe.
- Benefits: Enjoy 31 days holiday, retail discounts, and fully funded qualifications.
- Other info: Great opportunities for growth and development in a supportive environment.
- Why this job: Be the key link between customers and our workshop, making a real difference.
- Qualifications: Previous experience in customer service and a positive attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
Overview
Pentagon Motor Group is seeking a Service Advisor to join their Scunthorpe team.
The role focuses on delivering excellent aftersales service, handling customer enquiries, promoting value‑added services, coordinating workshop loading, and maintaining high standards of documentation and communication.
The Service Advisor acts as the key liaison between customers and the workshop to ensure a professional, customer‑centric experience.
The working hours are Monday to Friday, 08:00 to 18:00.
Responsibilities
- Provide a high standard of courtesy and integrity when dealing with customers and the public.
- Ensure customers understand the nature and cost of repairs, the work required, and timescales involved.
- Communicate effectively in person and via phone, text, or email to keep customers updated throughout their vehicle’s service journey.
- When checking customers in, explain that a Visual Health Check (VHC) is carried out as a duty of care to help keep them safe on the road.
- Advise customers clearly of identified work, provide information to help informed decisions, and highlight benefits of Pentagon Motor Group carrying out the work.
- Keep customers updated on progress and provide daily updates if the vehicle remains at the dealership.
- On collection, explain all work completed and inform customers about any Net Promoter Score (NPS) survey related to their service experience.
- Always walk the customer to their vehicle or bring it to the door on collection.
- Workshop & Job Management
- Receive and convert customer enquiries into confirmed bookings.
- Operate the workshop loading system to maximise technician efficiency and minimise idle time.
- Take responsibility for your own job repair orders (WIP) and ensure accurate same-day invoicing of completed retail work.
- Quote correct repair times on all repair orders to maximise sold hours and labour revenue.
Qualifications & Skills
- Previous experience in a similar role.
- Experience in a busy, fast-paced office environment.
- Exceptional customer service skills and a positive can‑do attitude.
- Ability to remain calm and manage difficult situations.
- Confidence, resilience, energy, professionalism, and strong communication.
- Excellent organisational skills and a methodical approach to workload.
- Strong administration skills and high attention to detail.
- Willingness to learn and develop; an enthusiastic, team‑oriented mindset.
- Experience in a Motor Trade Aftersales setting would be advantageous.
Benefits
- 31 days holiday per year (including Bank Holidays) with increases based on length of service
- Recommend a Friend Scheme
- Discounted days out with family and friends
- Retail discounts on shopping and dining
- Fully funded, nationally recognised qualifications
- Manufacturer specific training
- Salary Finance
- 24 hour access to the Employee Assistance Programme
- Site Mental Health First Aiders
- Team member Pension Scheme contributions
- Friends & family customer referral payments
- Discounts on products and services for family and friends
- #J-18808-Ljbffr
Service Consultant in Scunthorpe employer: Pentagon Group
Pentagon Motor Group is an excellent employer, offering a supportive work environment where inclusivity and respect are at the forefront of our culture. As a Credit Controller, you will benefit from a comprehensive package that not only rewards your expertise but also provides opportunities for personal and professional growth within a dynamic team. Located at our Head Office, you'll enjoy a collaborative atmosphere that values strong communication and relationship-building skills, making your contributions meaningful and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Service Consultant in Scunthorpe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pentagon Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pentagon Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Consultant in Scunthorpe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pentagon Group:Your cover letter is your chance to shine! Tell us why you want to work at Pentagon Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pentagon Group!
How to prepare for a job interview at Pentagon Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
