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- Tasks: Engage with customers, manage insurance documents, and support the Bodyshop team.
- Company: Join Pentagon Motor Group, a diverse and inclusive automotive leader in Derby.
- Benefits: Enjoy 31 days holiday, retail discounts, and fully funded qualifications from day one.
- Why this job: Be part of a supportive culture that values your unique talents and offers career growth.
- Qualifications: Customer service experience, strong communication skills, and a positive attitude are essential.
- Other info: Work Monday to Friday with a competitive salary and fantastic company perks.
The predicted salary is between 24000 - 36000 £ per year.
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Job Introduction
Pentagon Motor Group are on the lookout for an enthusiastic, highly motivated individual to join our great Bodyshop team at our Derby dealership as a Bodyshop Consultant.
If You
- Are detail orientated
- Enjoy a fast paced environment
- Like to build great rapport with people
Then we would love to hear from you!
Have you heard about our benefits?
When you join Pentagon, from Day 1 you\’ll have access to a comprehensive benefits package including:
- 31 days holiday per year (including Bank Holidays) that will increase with length of service.
- Recommend a Friend Scheme.
- Discounted days out with family and friends.
- Retail discounts saving £££\’s on shopping and dining out.
- Fully funded, Nationally Recognised Qualifications.
- Manufacturer specific training.
- Salary Finance.
- 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
- Team member Pension Scheme contributions.
- Friends & family Customer Referral Payments
- Discounts on products and services that we provide for family and friends.
We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.
What Will You Be Doing?
Duties Will Include
- Dealing with customers both face-to-face & over the telephone
- Liaising with Insurance Companies & other suppliers.
- Operating the Bodyshop computer system.
- Processing invoices, customer insurance documents & job cards.
- Handling customer payments.
- Working to a high level of accuracy
- Participating in measurement and feedback processes
- Working closely with other members of the Bodyshop team
The working hours for this role are Monday to Friday, 8 hrs a day
Who Are We Looking for?
The Ideal Candidate Will Have
- Previous experience working in a face to face Customer Service role.
- Excellent Customer Service and administration skills.
- A friendly and helpful attitude.
- Strong communication skills, particularly telephone skills.
- An ability to perform well under pressure and time constraints whilst demonstrating great organisational skills.
- Good IT skills
- The ability to work to a very high level of accuracy, especially in relation to recording vehicle histories and data.
- A positive can do attitude along with a team player mentality.
- Great organisation skills
- A manual UK driving licence
Why Choose us?
At Pentagon, we believe that diversity and inclusion are fundamental to our success.We are committed to fostering a workplace where every individual is valued, respected, and empowered to contribute their unique perspectives and talents.Our values are chosen and driven by our colleagues, incorporating , trust , respect , integrity and communication , to create and maintain a positive , collaborative culture.Our vision, is that we believe that by embracing the perspectives and talents of every individual, we can drive meaningful change and create a more inclusive automotive industry for generations to come.
For more information on why becoming a member of the Pentagon Motor Group team is an amazing career choice head over to our website!
https://www.pentagon-group.co.uk/recruitment
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Bodyshop Consultant employer: Pentagon Group
Contact Detail:
Pentagon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bodyshop Consultant
✨Tip Number 1
Familiarise yourself with the automotive industry, particularly bodyshop operations. Understanding common terms and processes will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing scenarios with friends or family. This will help you articulate your approach to handling customer inquiries and complaints effectively.
✨Tip Number 3
Research Pentagon Motor Group's values and culture. Being able to demonstrate how your personal values align with theirs can set you apart as a candidate who truly fits their team.
✨Tip Number 4
Prepare questions to ask during your interview about the Bodyshop team and their processes. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Bodyshop Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any previous roles where you dealt with customers face-to-face or over the phone, as this is crucial for the Bodyshop Consultant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Pentagon Motor Group and how your skills align with their values of trust, respect, and communication.
Highlight Relevant Skills: In your application, focus on your strong communication skills, ability to work under pressure, and attention to detail. Provide examples of how you've successfully managed similar responsibilities in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at Pentagon Group
✨Show Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to share specific examples from your previous experience. Highlight situations where you successfully resolved customer issues or built rapport with clients.
✨Demonstrate Your Organisational Abilities
The job involves processing invoices and managing documentation accurately. Discuss how you stay organised in a fast-paced environment and any tools or methods you use to keep track of tasks.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly, especially over the phone, as this will likely be a key part of your role. Consider doing mock interviews to refine your delivery.
✨Emphasise Teamwork and Collaboration
Pentagon values a team player mentality. Be ready to discuss how you have worked effectively within a team in the past, and how you can contribute positively to the Bodyshop team at their Derby dealership.