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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service in a busy dealership.
- Company: Join the successful Pentagon Motor Group at our vibrant Glasgow dealership.
- Benefits: Enjoy 31 days holiday, retail discounts, and fully funded qualifications.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Experience in Aftersales within the Commercial Vehicle Industry and strong communication skills.
- Other info: Great career growth opportunities and a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The Pentagon Motor Group have an exciting new opportunity for a Service Manager to join our team at our highly successful Glasgow dealership.
If you have a real passion for delivering the highest levels of customer service, are a team player who can motivate and lead a team to achieve amazing results, and enjoy the buzz that comes with working in a busy, lively, active dealership, this may be the position for you.
Benefits
- 31 days holiday per year (including Bank Holidays) that will increase with length of service.
- Recommend a Friend Scheme.
- Discounted days out with family and friends.
- Retail discounts saving £££s on shopping and dining out.
- Fully funded, Nationally Recognised Qualifications.
- Manufacturer specific training.
- Salary Finance.
- 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
- Team member Pension Scheme contributions.
- Friends & family Customer Referral Payments.
- Discounts on products and services that we provide for family and friends.
What will you be doing?
The working rota for this role is Monday to Friday, 08:00am – 17:00pm.
- Allocating Aftersales resources in a cost-effective manner whilst remaining within budgetary guidelines, applying a flexible approach to the use of manpower and physical resources across divisions.
- Achieving profit objectives that have been negotiated within a specific time frame.
- Identifying opportunities to strategically develop the business and implementing long term plans.
- Planning, initiating and promoting marketing events and promotions.
- Reviewing the monthly sales and profit performance in co-operation with other department managers.
- Building a strong rapport and relationships with external customers to secure long term profitable business.
- Providing positive customer experiences in all instances, leading by example to promote a customer focused team performance.
- Coaching and developing the job-related skills of team members to support improvements in their job performance.
- Planning and adjusting the workloads of department personnel to match their skills and abilities, considering the shifting priorities of the department.
- Communicating visions and goals to all team members.
Who are we looking for?
The Successful Candidate Will:
- Have previous Aftersales experience working within the Commercial Vehicle Industry, working with Isuzu Truck, Ford Commercial, Fiat Professional, Peugeot, Citroen and Vauxhall.
- Be familiar with automotive systems, warranties, services, repairs.
- React to a sense of timescales and urgency.
- Be able to lead, coach and motivate their team.
- Have exceptional customer service skills as well as strong communication skills.
- Demonstrate the ability to work to a high level of accuracy and have excellent organisational skills.
- Possess a team player mentality.
- Have a real drive to succeed and a need to exceed targets.
Why Choose us?
For more information on why becoming a member of the Pentagon Motor Group team is an amazing career choice head over to our website!
https://www.pentagon-group.co.uk/recruitment
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Service Manager employer: Pentagon Group
Contact Detail:
Pentagon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Pentagon Motor Group. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us that you’re not just another candidate; demonstrate your passion for customer service and how you can lead a team to success at our dealership.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your experiences and how they’ve shaped your approach to service management.
✨Tip Number 4
Finally, apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our amazing benefits right there!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can bring that energy to our team and make a real difference in our busy dealership.
Tailor Your Experience: Make sure to highlight your previous Aftersales experience, especially if you've worked with brands like Isuzu or Ford. We love seeing how your background aligns with what we do, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your skills and experiences. Remember, we’re looking for strong communication skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Pentagon Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially regarding aftersales and commercial vehicles. Familiarise yourself with brands like Isuzu, Ford, and Peugeot, as well as common warranties and services. This will show that you're not just passionate but also informed.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team to achieve targets or improved customer service. Be ready to discuss your coaching style and how you develop team members' skills.
✨Customer Service is Key
Since exceptional customer service is crucial for this role, come armed with stories that highlight your customer service successes. Think about specific instances where you turned a negative experience into a positive one, and be prepared to explain your approach.
✨Be Ready to Discuss Strategy
The role involves identifying business opportunities and implementing long-term plans. Prepare to talk about your strategic thinking and any relevant experiences where you've successfully developed and executed a plan. Show them you can think ahead and adapt to changing priorities.
