Fleet Delivery Coordinator

Pentagon Motor Group have an exciting and rare new career opportunity for a Fleet Delivery Coordinator to join the amazing team at our Pentagon corporate fleet centre!

Do you have experience in coordinating fleet deliveries? Are you skilled at managing logistics and ensuring timely delivery of vehicles? Do you thrive in a team environment and enjoy collaborating to achieve goals? Are you passionate about delivering exceptional service and ensuring customer satisfaction? Do you have a keen eye for detail and the ability to manage multiple tasks efficiently? If you can honestly answer ‘Yes’ to the above, then you may be exactly who we are looking for!

When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including:

• 31 days holiday per year (including Bank Holidays) that will increase with length of service.
• Recommend a Friend Scheme.
• Discounted days out with family and friends.
• Retail discounts saving £££'s on shopping and dining out.
• Fully funded, Nationally Recognised Qualifications.
• Manufacturer specific training.
• Salary Finance.
• 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
• Team member Pension Scheme contributions.
• Friends & family Customer Referral Payments.
• Discounts on products and services that we provide for family and friends.

We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.

As a Fleet Delivery Coordinator, you will be responsible for booking and coordinating deliveries for the fleet sales team. Your role will involve providing internal support to the business development managers, managing and scheduling vehicle deliveries to ensure timely and efficient service, and handling customer delivery enquiries while coordinating with various departments to resolve any issues. You will maintain accurate records of delivery schedules and customer interactions, ensuring all deliveries meet customer expectations and company standards.

You will:

• Provide back-end support to Business Development Managers and Fleet Account executives.
• Book vehicle (Cars and LCV’s) deliveries for our key accounts.
• Communicate effectively with internal stakeholders and customers via phone and email.
• Consistently meet Lease Co SLA’s and other customer-agreed KPI’s.
• Coordinate with internal departments to ensure timely delivery and customer satisfaction.
• Ensure correct paperwork is managed from delivery booking to delivered.
• Monitor and manage internal processes related to fleet accounts.
• Support the sales team in achieving sales targets and overall company growth.
• Populate internal and external smartsheet with updates and data.
• Deal efficiently with customer requests and queries to ensure total customer satisfaction, within agreed SLA’s in terms of timescale.
• Prepare reports on account activities and performance.
• Manage vehicle sales debt by ensuring correct vehicle delivery packs (invoices, RAVS and PODs) to relevant systems for payment.

This position is an office based, 5 days working week Monday-Friday.

You will need to have:

• Exceptional Customer Service skills.
• Strong and effective communication skills.
• Brilliant rapport building skills.
• Motivation and drive.
• An enthusiasm and passion for exceeding targets.
• Knowledge of IT Systems including Microsoft Office.
• A full, UK driving licence (preferred).

At Pentagon, we believe that diversity and inclusion are fundamental to our success. We are committed to fostering a workplace where every individual is valued, respected, and empowered to contribute their unique perspectives and talents. Our values are chosen and driven by our colleagues, incorporating trust, respect, integrity and communication, to create and maintain a positive, collaborative culture.

For more information on why becoming a member of the Pentagon Motor Group team is an amazing career choice head over to our website!