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- Tasks: Support clients by managing resources and ensuring top-notch customer service.
- Company: Join Penta Consulting, a leader in IT & Telecoms solutions since 1998.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a global team making an impact in the digital world.
- Qualifications: A Levels required; operational experience preferred but not essential.
- Other info: This is a full-time office-based role in Epsom, Surrey.
The predicted salary is between 36000 - 60000 £ per year.
REPORTS TO: Operations Care Manager
DEPARTMENT: Managed Resource – On site role
LOCATION: Penta Consulting Ltd, Oaks House 16-22 West Street, Epsom, Surrey KT18 7RG
ABOUT PENTA CONSULTING LTD: Penta Consulting Limited was established in 1998 with a focus on providing contract, permanent and managed solutions to our clients. The business’s fundamental strategy focus is within the IT & Telecoms sector where we work with leading network vendors, mobile operators, managed solutions providers, system integrators and enterprise clients.
JOB PURPOSE: To provide operational support to our hosted clients and their resources, which will include direct liaison with key stakeholders within our hosted clients and lead on onboarding & offboarding resources, engaging with global payroll partners, working with operation leads to ensure 1st class customer service and ensuring all data is captured on our CRM (Mercury) system.
KEY STAKEHOLDERS:
- External Clients & Resources
- Resource Delivery, Sales & Account management teams
- Business support teams (Finance, HR, Operations, Commercial & Contracts)
DUTIES AND RESPONSIBILITIES:
- Client relationship and engagement – To include commercial pricing submission & approvals for new contracts, renewals and change requests, candidate issue resolution, etc.
- Overall management of all hosted resources ensuring all issues are resolved and where applicable liaise with the client to resolve issues, operation leads for resource support and or internally within Penta to drive swift resolution.
- Administration Processing on our CRM system - Extensions/ Amendments/ New Placements.
- Working with the commercial team for onboarding & working with our international compliance partners to support hosted resources where needed.
- Overseeing Timesheets, Invoices, Expenses are received checked and processed in line with our client agreements.
- Understanding and following the frame agreement guidelines we have committed to with the client.
- PO tracking support with the client and internal finance teams.
- When required track and or request updated documentation to support ISO certification.
- Ensuring all data is tracked on our company CRM (Mercury) system.
- Provide a suite of regular weekly & monthly tracking reports to your manager as directed.
- Any other duties as directed by your manager.
EXPERIENCE / QUALIFICATIONS:
- Relevant business to business operational experience (essential).
- Account Management experience (desirable).
- Educated to A Level (essential).
PERSONAL QUALITIES:
- Personable, analytical, organised and thorough in their approach to work.
- Team player – this is an essential part of the group culture.
- Self-starter and driven.
- Able to work in a standalone environment.
- Excellent communication and influencing skills.
- Strong interpersonal skills.
- A keen eye for detail and accuracy, with a demonstrable ability to summarise information quickly and accurately.
- Strong moral compass.
- Experience of using CRM databases.
- Experience of undertaking complex enquiries.
- Effective customer care skills.
- Excellent communication skills.
- Experience meeting deadlines while delivering a service.
Due to the nature of the role this is a full-time office-based role.
Contact Detail:
Penta Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Resource Consultant
✨Tip Number 1
Familiarise yourself with the IT and Telecoms sector, as this role requires a solid understanding of the industry. Research Penta Consulting Ltd's key clients and projects to demonstrate your knowledge during any discussions.
✨Tip Number 2
Highlight your experience in client relationship management. Be prepared to share specific examples of how you've successfully resolved issues or improved client satisfaction in previous roles.
✨Tip Number 3
Brush up on your CRM skills, particularly if you have experience with Mercury or similar systems. Being able to discuss your proficiency with CRM databases will show that you're ready to hit the ground running.
✨Tip Number 4
Prepare to showcase your organisational skills and attention to detail. Think of instances where you've managed multiple tasks or projects simultaneously and how you ensured accuracy in your work.
We think you need these skills to ace Managed Resource Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational support and account management. Use keywords from the job description, such as 'client relationship', 'CRM system', and 'resource management' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and Penta Consulting Ltd. Mention specific experiences that demonstrate your ability to manage resources and engage with clients effectively.
Highlight Personal Qualities: In your application, emphasise personal qualities like being organised, analytical, and a team player. Provide examples of how these traits have helped you succeed in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Penta Consulting
✨Understand the Company Culture
Before your interview, take some time to research Penta Consulting Ltd. Understand their values and how they operate within the IT & Telecoms sector. This will help you align your answers with their expectations and demonstrate that you're a good fit for their team.
✨Showcase Your Communication Skills
As a Managed Resource Consultant, excellent communication is key. Prepare examples of how you've effectively communicated with clients or stakeholders in the past. Be ready to discuss how you handle difficult conversations or resolve conflicts.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities. Be prepared to discuss your methods for managing multiple tasks, such as onboarding resources or processing invoices. Highlight any tools or systems you use to stay organised, especially if you have experience with CRM databases.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you've had to resolve issues quickly or manage client expectations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
