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- Tasks: Provide remote Level 3 support for Huawei Core Systems and resolve critical issues.
- Company: Penta Consulting, a leading technology service provider with 28 years of experience.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Why this job: Join a dynamic team and be the go-to expert for global telecom clients.
- Qualifications: 10+ years of Technical Support experience with Huawei Core Systems and excellent communication skills.
- Other info: Collaborate globally and make a real impact in the telecom industry.
The predicted salary is between 48000 - 72000 £ per year.
Penta Consulting are a technology service provider and leading outsourced partner helping to deliver professional and managed solutions across EMEA, North America and LATAM. With over 28 years experience, we are the gold standard when it comes to providing bespoke solutions to Telco organisations globally.
We’re expanding our Telco team and looking for Level 3 Technical Support Specialists to remotely support our global telecom clients on Huawei Core equipment/legacy equipment. You will act as the most senior point of contact to resolve critical issues, working with customer teams to ensure network availability.
What You’ll Be Doing- Providing Remote Level 3 Support for Huawei Core Systems, supporting to resolve critical issues
- Perform detailed troubleshooting, root cause analysis (RCA) and problem resolution
- Collaborate with customer teams globally
- Act as a trusted technical advisor for customers, ensuring high quality service delivery
- At least 10 years of Technical Support experience within Huawei
- At least 10 years of Technical Support experience working with Huawei Core Systems
- Fluency in English - exceptional verbal and written communication skills
- Experience in Troubleshooting and working with Telco Operators
L3 Technical Support Huawei Core Specialist in England employer: Penta Consulting
Contact Detail:
Penta Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L3 Technical Support Huawei Core Specialist in England
✨Tip Number 1
Network, network, network! Reach out to your contacts in the telecom industry and let them know you're on the lookout for opportunities. You never know who might have a lead on a Level 3 Technical Support role or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your Huawei Core Systems knowledge and be ready to showcase your troubleshooting skills. We recommend doing mock interviews with friends or using online platforms to simulate the experience.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the position. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got a range of exciting roles waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace L3 Technical Support Huawei Core Specialist in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience with Huawei Core Systems and any relevant technical support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Level 3 Technical Support role. Share specific examples of how you've resolved critical issues in the past, as this will resonate with us.
Showcase Your Communication Skills: Since you'll be collaborating with global teams, it's essential to demonstrate your exceptional verbal and written communication skills. Make sure your application reflects clarity and professionalism, as we value these traits highly.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Penta Consulting
✨Know Your Huawei Inside Out
Make sure you brush up on your knowledge of Huawei Core Systems. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show that you’re not just familiar with the equipment, but that you can handle critical issues effectively.
✨Showcase Your Communication Skills
Since you'll be acting as a trusted advisor, it’s crucial to demonstrate your exceptional verbal and written communication skills during the interview. Practice explaining complex technical concepts in simple terms, as this will reflect your ability to collaborate with customer teams globally.
✨Prepare for Problem-Solving Questions
Expect to face questions that assess your problem-solving abilities. Think of examples where you performed root cause analysis and resolved significant issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Research Penta Consulting
Familiarise yourself with Penta Consulting's services and their approach to telecom solutions. Understanding their business model and values will help you tailor your responses and show that you’re genuinely interested in being part of their team.