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- Tasks: Provide remote Level 3 support for Huawei RAN systems and resolve critical issues.
- Company: Penta Consulting, a leading technology service provider with 28 years of experience.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Why this job: Join a dynamic team and be the go-to expert for global telecom clients.
- Qualifications: 10+ years of technical support experience with Huawei RAN systems and excellent communication skills.
- Other info: Collaborate with international teams and ensure high-quality service delivery.
The predicted salary is between 36000 - 60000 £ per year.
Penta Consulting are a technology service provider and leading outsourced partner helping to deliver professional and managed solutions across EMEA, North America and LATAM. With over 28 years experience, we are the gold standard when it comes to providing bespoke solutions to Telco organisations globally. We’re expanding our Telco team and looking for Level 3 Technical Support Specialists to remotely support our global telecom clients on Huawei RAN equipment/legacy equipment. You will act as the most senior point of contact to resolve critical issues, working with customer teams to ensure network availability.
What You’ll Be Doing:
- Providing Remote Level 3 Support for Huawei RAN Systems, supporting to resolve critical issues
- Perform detailed troubleshooting, root cause analysis (RCA) and problem resolution
- Collaborate with customer teams globally
- Act as a trusted technical advisor for customers, ensuring high quality service delivery
What You Bring:
- At least 10 years of Technical Support experience within Huawei
- At least 10 years of Technical Support experience working with Huawei RAN Systems
- Fluency in English - exceptional verbal and written communication skills
- Experience in Troubleshooting and working with Telco Operators
L3 Huawei RAN Technical Support in England employer: Penta Consulting
Contact Detail:
Penta Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L3 Huawei RAN Technical Support in England
✨Tip Number 1
Network, network, network! Reach out to your connections in the telecom industry, especially those who have experience with Huawei RAN systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for technical interviews by brushing up on your troubleshooting skills. Be ready to discuss specific scenarios where you resolved critical issues. We want to hear about your hands-on experience and how you’ve acted as a trusted advisor in past roles.
✨Tip Number 3
Showcase your communication skills! Since this role involves collaborating with global teams, practice explaining complex technical concepts in simple terms. This will help you stand out as a candidate who can bridge the gap between tech and non-tech folks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace L3 Huawei RAN Technical Support in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience with Huawei RAN systems and any relevant technical support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Level 3 Technical Support role. Share specific examples of how you've resolved critical issues in the past, as this will really grab our attention.
Show Off Your Communication Skills: Since you'll be collaborating with global teams, it's essential to showcase your exceptional verbal and written communication skills. Make sure your application is clear, concise, and free of jargon – we want to see your ability to communicate effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Penta Consulting
✨Know Your Huawei RAN Inside Out
Make sure you brush up on your knowledge of Huawei RAN systems. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show that you’re not just familiar with the equipment, but that you can handle critical issues effectively.
✨Showcase Your Communication Skills
Since you'll be acting as a trusted technical advisor, it’s crucial to demonstrate your exceptional verbal and written communication skills. Practice explaining complex technical concepts in simple terms, as you may need to communicate with non-technical stakeholders.
✨Prepare for Problem-Solving Questions
Expect to face questions that assess your problem-solving abilities. Think of specific examples where you performed root cause analysis and resolved issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Research Penta Consulting
Familiarise yourself with Penta Consulting's services and their approach to telecom solutions. Understanding their business model and values will help you align your answers with what they’re looking for, showing that you’re genuinely interested in the role and the company.