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For Companies At a Glance
- Tasks: Oversee and optimise operational processes to drive efficiency and compliance.
- Company: Join Penta Consulting, a leader in technology resource solutions with a global reputation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact by driving business growth and operational excellence.
- Qualifications: Extensive operations experience, strong analytical skills, and a degree or equivalent.
- Other info: Collaborative culture focused on innovation and ethical standards.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Job Title: Business Operations Manager
Reporting To: CEO
Department: Company Operations
Location: Penta Consulting Ltd, Oaks House 16-22 West Street, Epsom, Surrey KT18 7RG (on-site 5 days a week)
ABOUT PENTA CONSULTING LTD
At Penta Consulting, we believe technology reaches its full potential when powered by the right people. As a leading provider of Technology Resource Solutions, we connect businesses with top-tier talent to drive digital transformation and innovation.
With over 25 years of experience, we’ve built a global reputation for delivering high-quality expertise across key areas such as software development, artificial intelligence, project management, cloud computing, cybersecurity, enterprise architecture, and data analytics.
Our clients span the globe, relying on our team of specialists to deliver tailored, impactful solutions. We’re proud to be a trusted partner in helping organisations stay ahead in a rapidly evolving digital landscape.
If you\’re looking to join an award-winning, forward-thinking, and solution-focused team, Penta Consulting is the place to grow your career.
JOB PURPOSE
The Business Operations Manager is responsible for overseeing and optimising operational processes across Penta Consulting Ltd and its entities. This role focuses on driving efficiency, productivity, and compliance while ensuring alignment with strategic business goals. Key responsibilities include vendor management, contract oversight, quality assurance, risk mitigation, and continuous improvement of operational frameworks.
DUTIES AND RESPONSIBILITIES
- Support international office compliance and reporting, ensuring alignment with client requirements across all Penta entities.
- Lead the development and execution of operational strategies to drive business growth and efficiency.
- Map, document, and monitor operational procedures and processes, establishing robust controls and performance metrics.
- Oversee business continuity planning, quality assurance programs, and operational audits to identify and implement improvements.
- Manage end-to-end onboarding of new partners, including contract reviews and due diligence in collaboration with legal and commercial teams.
- Maintain and expand Penta’s domestic and international partner network.
- Identify operational risks and implement mitigation strategies and controls.
- Provide training and guidance on operational best practices across departments.
- Monitor industry trends and regulatory changes, updating internal programs and policies accordingly.
- Coordinate cross-functional efforts to ensure operational excellence and adherence to standards.
- Act as the primary liaison for external audits and assessments.
- Investigate and resolve operational issues, complaints, and inefficiencies.
- Prepare and submit operational reports and filings as required.
- Collaborate with legal, commercial, and sales teams to ensure operational alignment and compliance.
- Liaise with external consultants to drive operational improvements.
- Implement tools and processes to enhance productivity and efficiency across departments.
- Lead regulatory compliance efforts, presenting audit findings to the board and ensuring adherence to internal standards and external regulations.
- Escalate risks and ensure compliance with special provisions across entities.
EXPERIENCE / QUALIFICATIONS
- Extensive experience in operations or commercial roles at an international level.
- Proven experience working with international sales teams.
- Strong proficiency in Microsoft Word, Excel, and PowerPoint.
- Demonstrated success in operations management, including compliance and risk oversight, preferably in a regulated industry.
- Knowledge of relevant laws and standards across EMEA (e.g., GDPR, ISO, ESG).
- Strong analytical skills and ability to interpret complex regulatory requirements.
- Excellent communication and interpersonal skills across diverse teams and entities.
- Sound judgment, prioritisation skills, and ability to manage multiple deadlines.
- High integrity and commitment to ethical standards and operational excellence.
- Minimum of degree level education or equivalent.
- Additional certifications in compliance, project management, or ISO standards are advantageous.
THE IDEAL CANDIDATE
- Integrity: Upholds ethical standards in all actions.
- Attention to Detail: Ensures accuracy in regulatory interpretation and compliance.
- Adaptability: Responds effectively to changing regulations and priorities.
- Leadership: Inspires trust and promotes a culture of compliance.
- Problem-Solving: Develops practical solutions to operational challenges.
- Communication: Clearly conveys complex concepts to varied audiences.
- Collaboration: Works effectively across functions to achieve shared goals.
- Accountability: Takes ownership and ensures completion of responsibilities.
Business Operations Manager employer: Penta Consulting
Contact Detail:
Penta Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your skills align with their goals, especially in operations and compliance.
✨Tip Number 3
Practice your answers to common interview questions. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role.
We think you need these skills to ace Business Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Operations Manager role. Highlight your experience in operations and compliance, and don’t forget to showcase any relevant international experience. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Penta Consulting. Share specific examples of how you've driven efficiency and managed operational risks in previous roles. Let us know what makes you tick!
Showcase Your Skills: We’re looking for strong analytical skills and excellent communication abilities. Make sure to highlight these in your application. If you’ve got experience with Microsoft Office or knowledge of regulations like GDPR, shout about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our forward-thinking team!
How to prepare for a job interview at Penta Consulting
✨Know Your Stuff
Before the interview, dive deep into Penta Consulting's operations and values. Familiarise yourself with their approach to technology resource solutions and how they drive digital transformation. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your expertise in operations management, compliance, and risk oversight. Highlight any international experience you have, especially working with sales teams, as this is crucial for the Business Operations Manager position.
✨Ask Smart Questions
Come prepared with insightful questions about Penta's operational strategies and how they handle compliance across different regions. This not only shows your interest but also gives you a chance to assess if the company aligns with your career goals.
✨Demonstrate Leadership Skills
Be ready to discuss how you've inspired trust and promoted a culture of compliance in your previous roles. Share examples of how you've tackled operational challenges and led cross-functional teams to achieve shared goals, as these are key traits they're looking for.