Branch Service Manager

A Branch Service Manager's responsibility is managing the shop floor and handling minor shop administrative tasks related to preventative maintenance and repairs. The branch service manager oversees the maintenance supervisor and/or technicians to assure the location aligns business objectives and customer demands.

Location: 205 Belfield Rd., Etobicoke, ON

Pay range: $100,000 to $120,000

Major Responsibilities:

• Manage preventative maintenance scheduling, quality, and customer satisfaction.
• Listen to and resolve customer complaints regarding services, products, or personnel.
• Hire, train, and evaluate personnel.
• Assure that each direct report understands the company objectives.
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services such as pumping gasoline for customers.
• Provide staff with assistance in performing difficult or complicated duties.
• Plan and prepare work schedules, and assign associates to specific duties.
• Attend company meetings to exchange product information and coordinate work activities with other departments.
• Prepare sales and inventory reports for management and budget departments.
• Formulate pricing policies according to profitability requirements.
• Other projects and tasks as assigned by supervisor.

Qualifications:

• At least 3 years of previous work experience in diesel shop maintenance required.
• At least 1 year of supervisory experience required.
• Associate’s Degree (business or technical) or Vo-Tech Graduate preferred.
• Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and PowerPoint required.
• Strong written/oral communication and people management skills required.
• Understanding and complying with specific instructions, guidelines, rules, regulations, or other information established by Penske management.
• Ability to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, perform at the specific location, complete Penske employment application, submit to a background investigation, and undergo drug screening.

Physical Requirements:

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended periods of time during their scheduled working period.
• Use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• Work safely at heights using applicable ladders and elevated working platforms.
• Work safely in all weather conditions.
• Maintain sight and hearing to safely navigate the work environment given frequent movement of large trucks through the workplace.
• Regularly lift and/or move up to 50 lbs (23 kg) and occasionally lift and/or move up to 100 lbs (45 kg).

Penske is committed to the principle of equity in employment. As part of this commitment, Penske endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process.

This posting is for an existing vacancy.