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For Companies At a Glance
- Tasks: Be the friendly face of our dealership, greeting customers and answering calls.
- Company: Join BMW of Warwick, a leading automotive dealership known for exceptional service.
- Benefits: Enjoy a dynamic work environment with flexible hours and opportunities for growth.
- Why this job: Perfect for those who love interacting with people and thrive in a fast-paced setting.
- Qualifications: High school diploma required; experience in a busy call environment is a plus.
- Other info: Must be able to work evenings, weekends, and holidays as needed.
The predicted salary is between 24000 - 36000 £ per year.
Job Overview
Summary/Objective
The Receptionist serves as a front-line representative for the dealership. Answers multi-line phone system. Is responsible for greeting customers as they enter the showroom, answers basic inquiries, and directs them to the appropriate party. Ensures a customer-friendly environment and an exceptional customer experience.
Essential Functions
- Answers multi-line phone system in accordance with company policies, using the company approved greeting in a friendly and professional manner.
- Responds quickly and accurately to incoming telephone calls by routing calls, providing assistance, and furnishing general information to internal and external callers.
- Offers to take messages or send caller to voicemail according to caller preference and company policy when the person the caller is trying to reach is not available.
- Greets and directs visitors, including but not limited to customers and vendors, to the correct department, notifies the appropriate person that the visitor has arrived.
- Obtains and records demographic information about each customer, using dealership sales control system.
- Hands out brochures and other information to visitors to the dealership.
- Answers basic customer inquiries and refers more complex inquiries to the appropriate person.
- Greets customers in the service department during morning rush hour and obtains basic customer information.
- Serves as clerical and administrative back-up.
- Other duties as assigned.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
Competencies
- Exceptional customer service skills.
- Ability to clearly answer the phone and use the intercom.
- Strong organization skills and ability to multi-task.
- Ability to remain positive and professional in stressful situations.
- Ability to read and comprehend instructions and information.
- Ability to listen to customers and determine how to assist them.
- Proficient with Microsoft applications.
- Time management skills and ability to prioritize.
- Excellent communication skills and works well in a team environment.
- Fast and accurate data entry skills.
- Ability to handle multiple calls at one time.
- Maintain professional appearance at all times.
Supervisory Responsibility
N/A
Work Environment/Physical Demands
Will primarily work in a retail automotive sales showroom. Will work with a computer, telephone and other office equipment as appropriate. May be asked to drive cars on occasion.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.
This position will require the employee to alternate sitting, standing, and walking throughout the shift.
This position requires the ability to push, pull, stoop, kneel, reach, grasp.
This position involves repetitive motion–primarily typing.
This position requires the ability to talk and hear.
Position Type/Expected Hours of Work
Store Business Hours with ability to work nights, weekends, and holidays as required.
Required Education and Experience
High school diploma or equivalent.
Preferred Education and Experience
High School diploma or equivalent and one or more years experience answering calls in a high-volume setting.
Additional Eligibility Qualifications (Certification/Licenses/Registrations)
Valid Driver\’s License Safety Sensitive Position: No.
Dealership Name
BMW of Warwick
1515 Bald Hill Road, Warwick, Rhode Island 02886
Internal Job ID: Receptionist-712813
#J-18808-Ljbffr
Receptionist employer: Penske Automotive Group
Contact Detail:
Penske Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the dealership's services and products. Knowing the basics about what BMW of Warwick offers will help you answer customer inquiries confidently and direct them to the right department.
✨Tip Number 2
Practice your phone etiquette. Since you'll be answering a multi-line phone system, rehearse how to greet callers professionally and how to handle multiple calls efficiently to make a great first impression.
✨Tip Number 3
Showcase your customer service skills in any interactions you have before the interview. Whether it's at a networking event or even in casual conversations, demonstrating your ability to engage positively with others can set you apart.
✨Tip Number 4
Be prepared to discuss your organisational skills and how you manage multiple tasks. Think of examples from your past experiences where you successfully juggled various responsibilities, as this is crucial for the receptionist role.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills for the Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and phone handling. Use bullet points for clarity and include specific examples of your achievements in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific competencies from the job description, such as exceptional customer service skills and ability to multi-task, and provide examples of how you have demonstrated these in past positions.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Receptionist role.
How to prepare for a job interview at Penske Automotive Group
✨Showcase Your Customer Service Skills
As a receptionist, exceptional customer service is key. Be prepared to share examples of how you've handled customer inquiries or resolved issues in the past. This will demonstrate your ability to create a friendly and professional environment.
✨Practice Phone Etiquette
Since you'll be answering a multi-line phone system, practice your phone greeting and responses. Make sure you sound friendly and professional, as first impressions over the phone are crucial.
✨Demonstrate Organisation and Multi-tasking
The role requires strong organisational skills and the ability to juggle multiple tasks. Be ready to discuss how you prioritise tasks and manage your time effectively, especially in busy environments.
✨Prepare for Common Questions
Anticipate questions related to handling difficult customers or managing stress. Think of specific scenarios where you maintained professionalism under pressure, as this will highlight your suitability for the role.
