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- Tasks: Engage members, drive new acquisitions, and develop services to enhance our value.
- Company: Pensions UK, dedicated to improving retirement outcomes for all.
- Benefits: Competitive salary up to £60,000, hybrid working, and generous pension contributions.
- Why this job: Make a real impact in the pensions industry while collaborating with diverse teams.
- Qualifications: Experience in member engagement and strong communication skills.
- Other info: Flexible working options available; join us in London!
The predicted salary is between 36000 - 60000 £ per year.
The Membership Engagement Manager will play a key role in strengthening Pensions UK’s membership base by deepening engagement with existing members and driving the acquisition of new members. The role will focus on generating actionable insight from our membership and contributing to the development of new products and services that will enhance our value proposition. You will work closely with colleagues across the organisation — including the CEO, Policy, Events, Marketing & Communications, Finance and Business Development — to ensure our membership offer remains relevant, compelling and financially sustainable. Your work will directly support Pensions UK’s strategic aims of delivering outstanding value to members and strengthening our ability to support the pensions industry in helping people achieve better retirement outcomes.
Key responsibilities
- New Member Acquisition
- Development of Member Services
- Member Engagement & Insight
- Member Event Engagement & Participation Growth
- Representation
We are based at offices in London. Our current discretionary arrangements are hybrid working with an expectation that staff attend the office at least 20% of the time, and attend other essential meetings and functions as required by their roles. Flexible working and part-time requests will be considered.
A competitive salary and package which includes:
- Salary up to £60,000.00 per annum depending on experience.
- Discretionary bonus based on performance
- Life assurance
- Group Income Protection
- Pension of 20% (15% employer/5% employee) or 10% (10% employer/0% employee)
- Health cash plan
How to apply
To apply please send your CV and a covering letter explaining why you are suitable for the role to Angela Chapman, the HR Manager at Pensions UK by closing date 25th March 2026: Angela.Chapman@pensionsuk.org.uk
Senior Membership Engagement Manager in London employer: Pensions UK
Contact Detail:
Pensions UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Membership Engagement Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Pensions UK on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by researching recent projects or initiatives by Pensions UK. We want to show that we’re genuinely interested in their mission and how we can contribute to their goals.
✨Tip Number 3
Practice our pitch! We should be ready to explain how our skills align with their needs, especially around member engagement and insight. Let’s make it clear why we’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position. Plus, it’s just good manners!
We think you need these skills to ace Senior Membership Engagement Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Membership Engagement Manager role. Highlight your experience in member engagement and acquisition, and don’t forget to showcase any relevant achievements that align with Pensions UK’s goals.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Be specific about how your skills can help deepen engagement with existing members and attract new ones.
Showcase Your Insight Skills: Since the role focuses on generating actionable insights, make sure to mention any experience you have in analysing member data or feedback. We want to see how you can contribute to developing new products and services!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Pensions UK
✨Know Your Membership Inside Out
Before the interview, dive deep into Pensions UK’s membership structure and services. Understand their current offerings and think about how you can enhance member engagement. This will show your genuine interest and help you discuss actionable insights during the interview.
✨Showcase Your Collaborative Spirit
Since the role involves working closely with various departments, be prepared to share examples of past collaborations. Highlight how you’ve successfully worked with teams like Marketing or Finance to drive member engagement or develop new services. This will demonstrate your ability to work cross-functionally.
✨Prepare for Insightful Questions
Think about the key challenges in member engagement and acquisition within the pensions sector. Prepare thoughtful questions that reflect your understanding of these issues and how they relate to Pensions UK’s goals. This will not only impress the interviewers but also show your strategic thinking.
✨Emphasise Flexibility and Adaptability
With hybrid working arrangements, it’s important to convey your adaptability. Share experiences where you’ve thrived in flexible environments or managed remote teams effectively. This will reassure them that you can maintain productivity and engagement, regardless of the working setup.