At a Glance
- Tasks: Lead casework teams and enhance customer service delivery in a dynamic environment.
- Company: The Pensions Ombudsman, a vital independent body in the UK pensions landscape.
- Benefits: Up to £92,916 salary, flexible working, and a supportive team culture.
- Other info: Championing diversity and inclusion, with excellent career growth opportunities.
- Why this job: Make a real impact on the pensions industry while leading innovative projects.
- Qualifications: Experience in customer service leadership and managing cross-cutting initiatives.
The predicted salary is between 92916 - 92916 £ per year.
The Pensions Ombudsman (TPO) plays a unique and vital role in the UK’s pensions landscape. As an independent body, TPO investigates and determines complaints about how pensions are administered and managed. Each year we handle around 9,000 enquiries and 11,000 complaints, delivering fair outcomes, influencing industry standards, and ensuring confidence in the pensions system. Our work can be challenging and high-profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve.
Our Deputy COO (Casework) is a key member of our executive team leading on the delivery of a seamless, integrated and high quality operational service. Reporting directly to the Chief Operating Officer and with high levels of autonomy and authority, you will run the casework teams, accounting for 140 of our 190 staff, working directly with our customers and strategic cross-cutting projects and initiatives to improve our services. This is a robust operational delivery role, leading organisation-wide planning, co-ordination and delivery of the ‘Customer Journey’. Building on significant improvements in performance and productivity in recent years, you will continue that journey in identifying new opportunities for technology and automation to meet the increasing demand for services.
You will bring significant experience of leading the delivery of a customer-facing service, alongside major cross-cutting projects and organisational leadership initiatives. With generous flexible and home working policies, and an engaged and motivated team, we can provide the platform you need to deliver exceptional results. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and has a sense of belonging.
Deputy Chief Operating Officer (Casework) in City of London employer: Pensions Ombudsman
The Pensions Ombudsman is an exceptional employer, offering a unique opportunity to lead transformative change in a public sector environment. With a strong commitment to employee development and a collaborative work culture, staff are empowered to drive performance and implement innovative solutions that enhance customer experience. Located in London, the organisation provides a supportive atmosphere where meaningful contributions are valued, making it an ideal place for those seeking rewarding careers in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Chief Operating Officer (Casework) in City of London
✨Get Involved in Industry Events
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✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Pensions Ombudsman.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Pensions Ombudsman.
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We think you need these skills to ace Deputy Chief Operating Officer (Casework) in City of London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Pensions Ombudsman.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Pensions Ombudsman. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Pensions Ombudsman
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Pensions Ombudsman, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Pensions Ombudsman, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Pensions Ombudsman could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Pensions Ombudsman as they’re likely seeking a candidate who can enhance their workplace culture.
