EUC (End-User Computing) Support Engineer – M365

EUC (End-User Computing) Support Engineer – M365 Croydon Head Office (from 2 days per week) + Hybrid working (travel to the Cannon Street Office required 1 day weekly) £50,000 – £54,000 per annum + extensive benefits package including Civil Service pension Permanent Full time Closing date: Friday 20th December – applications will be responded to in the New Year We’re the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, we’re ready to help. We do this by paying our members, by charging a levy and by investing sustainably. Our work has a real impact on people’s lives, so we strive to do it well, with integrity and their future in mind. We’re looking for an EUC Support Engineer to join our team. As a critical and senior customer-facing member of the Technology Services function in the Shared Services Directorate, you will be responsible for designing, configuring, testing, deploying and supporting desktop technologies in a distributed, Cloud First environment. The post holder will lead on vulnerability and patch management, building and deploying software packages to workstations, resolving complex IT incidents, fulfilling service requests that range in complexity, delivering technical work packages, automating and optimising support practices, and providing exceptional service delivery and user experiences. We require an individual with significant technical experience in supporting Microsoft and Cloud technologies within a 2nd line / 3rd line (or 2.5 line) role, in a services environment that is customer-service focussed, ideally from a pensions / asset management / investment background. You’ll have experience providing technical support for solutions across PPFs IT products and services portfolio. We expect applicants to be technically proficient in EUC support and maintenance covering Azure, M365, Teams, End Point Manager, PowerShell Scripting, PowerAutomate, Power BI, including Vulnerability, Information Security & Compliance Management, SFTP, 3rd Party Applications , and Diagnostic and Remediation Tools. Having an inquisitive mindset plus experience of mentoring with the ability to knowledge transfer to less experienced colleagues is a plus. Sound like you? Apply now. In return for your skills, experience and commitment we’ll give you a challenging role within a business where you’ll get the support you need to develop your career. We’ll also give you lots of opportunities for personal development and skills training. Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras. We’re proud to be a Disability Confident Leader, the highest accreditation under the Disability Confident Scheme. If you have a disability and meet the essential criteria for this role you will be guaranteed an interview. We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you’ll be welcome here