Senior Business Analyst in Croydon

Location: Hybrid - Croydon Head Office (From 2 days per week) and Remote

Salary: £62,000 - £67,000 per annum + Civil Service pension and other benefits

Position type: Full Time

The vacancy

At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK. Our award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension system—playing a vital role in strengthening retirement security nationwide.

We’re looking for a Senior Business Analyst to play a pivotal role in shaping and delivering change across the PPF. This is a key role within our delivery function, helping to define business needs, analyse processes and data, and develop clear, practical solutions that support our strategic change portfolio. This position will lead complex business analysis activity across cross-functional projects and programmes, working closely with senior stakeholders, delivery teams and third-party suppliers to understand priorities, challenge assumptions and translate business needs into structured requirements.

The role will also support solution design, testing, process improvement and benefits‑led delivery, ensuring that outcomes are clearly understood and aligned to business objectives. The successful candidate will bring substantial hands‑on experience operating at a senior Business Analyst level, with a track record in requirements elicitation, process mapping, stakeholder engagement and producing high‑quality written outputs for executive review. You’ll also be able to lead, support and mentor other colleagues to help achieve successful delivery outcomes. Given the nature of our work, experience within the pensions industry is expected.

The ideal candidate will be confident facilitating workshops, influencing senior stakeholders and navigating ambiguity in a complex organisation. Finally, working within delivery frameworks such as Agile and/or PRINCE2 would be beneficial, alongside advanced Microsoft 365 capability and the use of tools such as Excel (and ideally Power BI).

We’re proud to be a Disability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If you require any reasonable adjustments during the recruitment process, please let us know. We are happy to discuss your needs and ensure you have the support required. We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you’ll be welcome here.