At a Glance
- Tasks: Lead the team to improve our pensions administration system and operational processes.
- Company: Join the Pension Protection Fund, a leader in retirement security.
- Benefits: Competitive salary, Civil Service Pension, and personal development opportunities.
- Other info: Hybrid working in a supportive, inclusive environment with excellent career growth.
- Why this job: Make a real difference in securing pensions for over 400,000 members.
- Qualifications: Experience in pensions administration and strong team management skills.
Location: Croydon office location with hybrid working
Salary: £63,000 to £69,000 per annum plus Civil Service Pension
Contract Type: Permanent
Position type: Full Time
At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK.
We are looking for a Process and Procedures Manager to lead the team responsible for the configuration, maintenance and continuous improvement of our pensions administration system, UPM by Civica, alongside the operational processes and procedures that support it. The role is central to ensuring the system is reliable, well controlled and developed in a way that supports efficient delivery and positive outcomes for our members.
In this role, you will oversee the team’s day-to-day workload, balancing operational issues, service requests, system and process changes, and continuous improvement activity, while also building the capability and performance of a team of technical specialists.
Working closely with stakeholders across the organisation and externally, you will ensure that work is prioritised effectively, risks and dependencies are proactively managed, and change is delivered in a controlled and structured way that maintains service stability, compliance and ongoing improvement.
You will bring demonstrable experience from a pensions administration, customer services or financial services environment, with a strong knowledge of pensions administration systems and how they are configured to support operational delivery. Experience of working with, configuring or overseeing changes to UPM by Civica, or a comparable administration platform, would be particularly valuable.
You will also have a strong track record of identifying and delivering service improvements, efficiencies and small-scale change initiatives. Experience of managing and developing a team is essential, including performance management, coaching and building capability, alongside the ability to assess, prioritise and balance operational demand with change activity to deliver the best outcomes.
Strong stakeholder management skills are key, with the ability to influence, collaborate with and constructively challenge others, adapting your communication style to suit different audiences, including senior stakeholders. You will have sufficient technical understanding to lead and support specialists working across systems, analysis and process enhancement, enabling you to oversee delivery, provide effective challenge and identify development needs within the team.
A resilient and pragmatic approach is essential, with sound judgement and the ability to maintain accuracy and momentum in a fast-paced environment, supported by excellent communication and presentation skills.
In return for your skills, experience and commitment we’ll give you a challenging role within a business where you’ll get the support you need to develop your career. We’ll also give you lots of opportunities for personal development and skills training.
Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras.
We are proud to be a Disability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If you require any reasonable adjustments during the recruitment process, please let us know. We are happy to discuss your needs and ensure you have the support required.
We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you’ll be welcome here.
Process and Procedures Manager in Croydon employer: Pension Protection Fund
At the Pension Protection Fund, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee development and well-being. Our Croydon office, conveniently located near East Croydon station, fosters collaboration and innovation, while our commitment to inclusivity ensures that all employees feel valued and empowered. With competitive salaries, a Civil Service Pension, and numerous opportunities for personal growth, we are dedicated to providing a meaningful and rewarding career for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Process and Procedures Manager in Croydon
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Pension Protection Fund. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Process and Procedures Manager in Croydon
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Pension Protection Fund.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Pension Protection Fund's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Pension Protection Fund
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Pension Protection Fund.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Pension Protection Fund will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Pension Protection Fund employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
