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- Tasks: Provide top-notch support in a dynamic Microsoft 365 environment and tackle diverse tech challenges.
- Company: Join the Pension Protection Fund, a leader in securing retirement for millions across the UK.
- Benefits: Enjoy a competitive salary, Civil Service Pension, and flexible hybrid working options.
- Other info: Inclusive workplace that values diversity and offers excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your tech skills in a supportive team.
- Qualifications: Experience in 2nd line support with strong customer service and problem-solving skills.
The predicted salary is between 35000 - 36500 £ per year.
Location: Hybrid - Croydon Head Office (From 2 days per week) and Remote
Salary: £35,000 to £36,500 per annum plus Civil Service Pension and other benefits
Tenure: Permanent - Unfortunately we are unable to consider applicants that require sponsorship for this position
Position type: Full Time
At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK.
Responsibilities:
- Providing exceptional service delivery and user experience in a Microsoft 365 (M365) cloud-first environment.
- Managing various incidents, fulfilling service requests, processing devices, system builds, script development, network troubleshooting, software/application handling, and optimising support practices.
Qualifications and experience:
- A proven track record in a 2nd line support role from a professional services environment (financial services preferred).
- Excellent customer service skills, including the ability to clearly communicate both technical and non-technical information to a diverse user base.
- Ability to remain calm and effective under pressure, applying a logical, structured approach to prioritising tasks.
- A natural aptitude for problem-solving and maintaining a consistently high standard of work.
- High level of knowledge in Microsoft 365 and its applications, alongside solid experience in incident management, fault diagnosis and resolution.
- An ITIL Service Management qualification, or experience working within a team that follows ITIL-aligned practices, is highly desirable.
Additional information:
- This role is delivered from the Croydon location and may, on rare occasions, require travel to the London site.
- The Service Delivery team provides a 7am – 7pm technology service at two sites located in the Croydon Head Office and the Cannon Street (London) office.
- In exceptional circumstances where incidents occur, there may be a business need to work out of hours.
We’re proud to be a Disability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If you require any reasonable adjustments during the recruitment process, please let us know. We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working.
Desktop Support Analyst - 2nd Line in Croydon employer: Pension Protection Fund
Contact Detail:
Pension Protection Fund Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst - 2nd Line in Croydon
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to desktop support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal project that highlights your expertise in Microsoft 365 and problem-solving abilities. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at the Pension Protection Fund.
We think you need these skills to ace Desktop Support Analyst - 2nd Line in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Analyst role. Highlight your experience in 2nd line support and any relevant skills in Microsoft 365. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your customer service skills can enhance our team. Keep it engaging and personal, so we get a sense of who you are.
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve successfully solved technical issues. We love seeing how you approach challenges, especially in a fast-paced environment like ours!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pension Protection Fund
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and its applications. Be ready to discuss specific tools and how you've used them in past roles. This will show that you're not just familiar with the tech, but that you can leverage it effectively in a support role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous positions. Think about times when you had to communicate complex technical information to non-technical users. This will demonstrate your ability to connect with a diverse user base, which is crucial for this role.
✨Practice Problem-Solving Scenarios
Anticipate common issues you might face as a Desktop Support Analyst and think through how you'd resolve them. Practising these scenarios can help you articulate your thought process during the interview, showcasing your logical and structured approach to problem-solving.
✨Understand the Company’s Mission
Familiarise yourself with the Pension Protection Fund's goals and values. Being able to discuss how your skills align with their mission of providing security in retirement will show that you're genuinely interested in the role and the organisation, making you a more appealing candidate.