Desktop Support Analyst in London

Responsibilities
Provide exceptional service delivery and user experience in a Microsoft 365 cloud‑first environment.
Manage incidents and fulfill service requests.
Process devices and perform system builds.
Develop scripts and troubleshoot network issues.
Handle software and application management.
Optimize support practices to improve user experience.
Technologies
Cloud
Support
ITIL
Microsoft 365
Network
Security
Office 365
Qualifications
Proven track record in a 2nd line support role.
Experience in a professional services environment (financial services preferred).
Excellent customer service skills.
Ability to communicate technical and non‑technical information clearly.
Strong problem‑solving skills.
High level of knowledge in Microsoft 365 and its applications.
Solid experience in incident management, fault diagnosis, and resolution.
ITIL Service Management qualification or experience in ITIL‑aligned practices highly desirable.
About the Company
At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions across the UK who belong to defined benefit pension schemes. Our award‑winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We are looking for a Desktop Support Analyst to join our Service Delivery team, providing a 7 am‑7 pm technology service.
This position is hybrid, based at our Croydon Head Office with occasional travel to our Cannon Street office in London. We actively encourage applications from people with disabilities and embrace diverse talent.
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