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- Tasks: Deliver top-notch support in a dynamic Microsoft 365 environment and troubleshoot tech issues.
- Company: Join the award-winning Pension Protection Fund, securing retirement for millions across the UK.
- Benefits: Enjoy a hybrid work model, competitive salary, and a supportive team culture.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Make a real difference in users' lives while developing your tech skills.
- Qualifications: Experience in 2nd line support and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities:
- Provide exceptional service delivery and user experience in a Microsoft 365 cloud‑first environment.
- Manage incidents and fulfill service requests.
- Process devices and perform system builds.
- Develop scripts and troubleshoot network issues.
- Handle software and application management.
- Optimize support practices to improve user experience.
Technologies:
- Cloud Support
- ITIL
- Microsoft 365
- Network Security
- Office 365
Qualifications:
- Proven track record in a 2nd line support role.
- Experience in a professional services environment (financial services preferred).
- Excellent customer service skills.
- Ability to communicate technical and non‑technical information clearly.
- Strong problem‑solving skills.
- High level of knowledge in Microsoft 365 and its applications.
- Solid experience in incident management, fault diagnosis, and resolution.
- ITIL Service Management qualification or experience in ITIL‑aligned practices highly desirable.
About the Company:
At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions across the UK who belong to defined benefit pension schemes. Our award‑winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We are looking for a Desktop Support Analyst to join our Service Delivery team, providing a 7 am‑7 pm technology service. This position is hybrid, based at our Croydon Head Office with occasional travel to our Cannon Street office in London. We actively encourage applications from people with disabilities and embrace diverse talent.
Desktop Support Analyst employer: Pension Protection Fund (PPF)
Contact Detail:
Pension Protection Fund (PPF) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry, especially those who work at the Pension Protection Fund or similar organisations. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft 365 knowledge and ITIL practices. We recommend creating a list of common support scenarios and how you would handle them. This will show you're ready to tackle real-world problems head-on!
✨Tip Number 3
Don’t forget to showcase your customer service skills during interviews! Think of examples where you’ve turned a frustrating situation into a positive experience for users. This is key for a role focused on exceptional service delivery.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at the PPF. Let’s get you that Desktop Support Analyst role!
We think you need these skills to ace Desktop Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and any relevant skills in Microsoft 365. We want to see how your background aligns with the responsibilities listed in the job description.
Show Off Your Customer Service Skills: Since exceptional service delivery is key for us, include examples of how you've provided great customer service in previous roles. This will help us see your ability to communicate technical info clearly.
Be Specific About Your Technical Skills: When detailing your technical skills, be specific about your experience with incident management and fault diagnosis. Mention any ITIL qualifications or practices you've worked with, as this is highly desirable for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Pension Protection Fund (PPF)
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and its applications. Be ready to discuss how you've used these tools in previous roles, especially in a support capacity. This will show that you’re not just familiar with the technology but can also leverage it to enhance user experience.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in past roles. Think about specific incidents where you resolved issues or improved user satisfaction. This is crucial for a Desktop Support Analyst role, so make sure you highlight your ability to communicate technical information clearly to non-technical users.
✨Demonstrate Your Problem-Solving Prowess
Be ready to tackle some hypothetical troubleshooting scenarios during the interview. Practice explaining your thought process when diagnosing and resolving issues. This will help the interviewers see your strong problem-solving skills in action, which are essential for this position.
✨Familiarise Yourself with ITIL Practices
Since having an ITIL qualification or experience is highly desirable, make sure you understand the key principles of ITIL Service Management. Be prepared to discuss how you've applied these practices in your previous roles, particularly in incident management and fault diagnosis.