DescriptionRole Purpose:The role requires the ability to effectively collaborate with Risk / Transitions / Finance to secure their buy-in and implement improvements to systems, processes, and technology, as appropriate.To apply knowledge and insights concerning the Customer Operations and how this impacts our policyholders. To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes to our policyholders, shareholders, and trustees on a consistent basis.Our Company values are expected to be reflected in the delivery and performance of every role.Specific accountabilities assigned to the role of Senior Pension Operations Analyst within the Customer Operations:Supporting the Pension Services Oversight Manager, Pension Services TPA Manager and Pension Services Technical Manager to maintain oversight of PIC’s Third Party Administrators to ensure PIC Policyholders always receive exceptional customer service, ensuring they are meeting their KPI’s and other commitmentsCollaborates with Third Party Administrators on complex calculations and answers complex pension services queriesProvide oversight and quality auditing of pension services processes, including but not limited, to Pension Increases, DSARs, overpayment policy, high value
Senior Pension Operations Analyst in Kennington employer: Pension Insurance Corporation plc
Pension Insurance Corporation plc is an exceptional employer located in the heart of London, offering a dynamic work environment that fosters collaboration and innovation within our Finance team. We prioritise employee growth through continuous professional development opportunities and provide a supportive culture that values contributions to strategic decision-making. Join us to be part of a forward-thinking organisation committed to robust risk management and capital planning, where your expertise will make a meaningful impact.
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Pension Insurance Corporation plc Recruitment Team
