IT Transition Support Specialist

Role Purpose PIC is seeking an IT Transition Support Specialist to ensure that new or modified IT services are smoothly and efficiently moved from a non-production environment into production. You will work closely with the Strategic Transformation Office, Enterprise Architecture, and the Citizen Development community across the business. Key Responsibilities Service Transition: Ensure that new IT Services are smoothly transitioned into Production, with support processes, procedures, and ownership clearly understood and accepted. Change Enablement: Ensure that IT Changes are thoroughly assessed, especially to identify and mitigate technical and business risks. Demand Management: Manage the Demand Management process for IT services, guiding requests from initial contact to implementation, acting as a liaison between requestors and IT teams. Configuration Management: Ensure all IT assets and services are accurately recorded, inter-dependencies mapped, and records kept up to date. Configuration Management provides reliable data to support other processes. Requirements Technical Experience in Service Transition and/or Change Enablement. Intermediate knowledge of data networks, laptops/desktops (hardware and OS), servers (hardware and OS), VMs, storage devices, Oracle SQL servers and databases, Active Directory, Azure. Understanding of the software development and release lifecycle. ITIL Foundation (v4) certification. Personal Ability to enforce governance of Service Transition & Change Enablement policies confidently. Excellent communication skills for engaging with diverse stakeholders. Attention to detail in documentation and data entry. Ability to explain technical details in plain English. Strong analytical skills. A proactive problem-solving attitude. Benefits 28 days\’ annual leave plus bank holidays. Pension scheme. Insurance options including Travel, Private Medical, Critical Illness, Life Assurance, and Income Protection. Save As You Earn (SAYE) scheme. Performance bonus. Flexible working arrangements. Dress for your day policy. Cycle to Work scheme. Fruit and snacks provided. Company events and more. #J-18808-Ljbffr