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For Companies At a Glance
- Tasks: Manage IT changes, ensure smooth service transitions, and maintain accurate asset records.
- Company: Join Pension Insurance Corporation, a leader in financial services focused on innovation and customer care.
- Benefits: Enjoy private medical insurance, 28 days annual leave, study support, and a generous pension scheme.
- Why this job: Be part of a dynamic team that values your input and fosters professional growth in IT.
- Qualifications: Experience in Change Enablement and ITIL, with strong communication and analytical skills required.
- Other info: This is a full-time, mid-senior level role based in London.
The predicted salary is between 42000 - 84000 £ per year.
The IT Change and Configuration Analyst will be responsible for at least two of the four key accountabilities that enable IT to meet these aims, and they are described below.
- Change Enablement: Ensure Requests for Change (RFCs) are recorded, assessed, and approved by the IT Change Advisory Board (CAB). The Service Transition Analyst chairs CAB and is responsible for managing the Forward Schedule of Change. They also manage any communication for RFCs, so affected users/customers are notified in a timely manner.
- Service Transition: Ensure that new IT Services are smoothly transitioned into Production, with support processes and procedures and ownership understood and accepted.
- Demand Management: Manage the Demand Management process for IT services, guiding people from initial request, through to implementation of the requirement, acting as a liaison point between the requestor and the IT teams.
- Configuration Management: Ensure that all IT assets and services are accurately recorded, all inter-dependencies are mapped, and all records are kept up to date. Configuration Management controls the data recorded as a step in the other three processes and provides reliable data so those processes work in an effective and trustworthy manner.
Requirements
- Technical: Experience in Change Enablement is essential. Experience of working in an ITIL environment. Intermediate technical knowledge of data networks, laptops/desktops (hardware and OS), servers (hardware and OS), VMs, storage devices, Oracle SQL servers and databases, Active Directory/Entra ID, Azure. An understanding of the software development and release lifecycle.
- Personal: Experience of managing CAB meetings. Ability to confidently enforce the Change Enablement policy, e.g., ensuring that RFCs are not approved until all the required criteria have been met. To confidently enforce governance of Service Transition activities. Excellent communication skills to effectively engage with a diverse set of stakeholders. Attention to detail on documentation and data entry. Excellent analytical skills. A good problem-solving attitude.
Benefits
In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), study support with qualifications, a generous pension scheme and much more.
IT Change and Configuration Analyst employer: Pension Insurance Corporation plc
Contact Detail:
Pension Insurance Corporation plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Change and Configuration Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles, especially around Change Enablement and Service Transition. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current employees or professionals in similar roles on platforms like LinkedIn. Engaging in conversations can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed Requests for Change (RFCs) in past roles. Highlighting your experience with CAB meetings and your ability to enforce policies will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in IT asset management and configuration management tools. Showing that you're knowledgeable about current technologies can impress interviewers and demonstrate your proactive approach to professional development.
We think you need these skills to ace IT Change and Configuration Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Change Enablement and ITIL environments. Use specific examples that demonstrate your ability to manage Requests for Change (RFCs) and your familiarity with the software development lifecycle.
Craft a Strong Cover Letter: In your cover letter, emphasise your communication skills and attention to detail. Mention how you have successfully managed CAB meetings in the past and how you can enforce Change Enablement policies effectively.
Showcase Technical Skills: Clearly outline your technical knowledge of data networks, servers, and databases in your application. Highlight any experience you have with Oracle SQL servers, Active Directory, and Azure, as these are crucial for the role.
Demonstrate Problem-Solving Abilities: Include examples in your application that showcase your analytical skills and problem-solving attitude. Describe situations where you identified issues and implemented solutions, particularly in relation to IT services and configuration management.
How to prepare for a job interview at Pension Insurance Corporation plc
✨Understand Change Enablement
Make sure you have a solid grasp of the Change Enablement process. Be prepared to discuss how Requests for Change (RFCs) are assessed and approved, and demonstrate your understanding of the role of the IT Change Advisory Board (CAB).
✨Showcase Your Technical Knowledge
Highlight your experience with ITIL environments and your technical knowledge of data networks, servers, and databases. Be ready to provide examples of how you've applied this knowledge in previous roles.
✨Communicate Effectively
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Prepare to engage with diverse stakeholders and explain complex concepts in an understandable way.
✨Demonstrate Attention to Detail
Prepare to discuss how you ensure accuracy in documentation and data entry. Provide examples of how your attention to detail has positively impacted your previous work, especially in managing CAB meetings or configuration management.
