Project Manager - Pensions & Operations Change Delivery

We have an exciting opportunity to join our change team at PIC for a Project Manager to lead and deliver projects involving third‑party administrators who operate in the pensions and software space. This role requires strong leadership, excellent communication skills, and proven experience in managing external vendors to ensure successful project outcomes.

Responsibilities

• Responsible for the full delivery lifecycle of assigned projects.
• Interact with key stakeholders ensuring the business expectations are managed effectively.
• Provide regular update and status reporting to the PMO according to project and change function requirements.
• Lead the development of the project objectives, required target model and deliverables at completion and log, co‑ordinate and elevate any risks and issues.
• Develop and maintain appropriately detailed plans, drawing out key milestones, decision and delivery points and resource requirements.
• Managing both internal and external resource within a multi work stream environment.

Proven experience of managing complex projects in a Financial Services environment, ideally insurance or adjacent with knowledge of the regulator (PRA and FCA).

Technical

• Good working knowledge and fluency in the customer operations business domain
• Good technical knowledge in the project delivery of operations/pensions applications
• Established knowledge of the Finance Operating Model
• Experience of delivering change
• Recognised qualifications in project management
• Ideally with knowledge of insurance or pensions

Personal

• Advanced knowledge of Stakeholder and Sponsor engagement
• Commercial judgement
• Ability to persuade and influence both directly and indirectly
• Ability to manage people and other resources effectively
• Ability to organise work to meet deadlines
• Ability to work within defined procedures as recommended by functional teams

DEI at PIC

At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio‑economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we’re proud of our progress, we recognise there’s work ahead, and we remain dedicated to listening, learning and evolving together.

In addition to a competitive base salary and the opportunity to participate in our annual, performance‑related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days\’ annual leave (excluding bank holidays), a generous pension scheme and much more.