At a Glance
- Tasks: Make 150+ outbound calls daily to help NHS patients book vital health appointments.
- Company: Join a dedicated NHS Proactive Care team making a real difference.
- Benefits: Competitive salary, supportive team environment, and training provided.
- Other info: Perfect for those who enjoy helping others and want to grow in healthcare.
- Why this job: Impact patient health directly and thrive in a fast-paced, target-driven role.
- Qualifications: Strong communication skills and resilience; experience in outbound calling is a plus.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a resilient, motivated individual to join our Proactive Carehub as a Call Handler in our NHS appointments team. In this high-impact role, you’ll be part of a dedicated Patient Recall team focused on helping NHS patients access vital health reviews and clinical appointments. You’ll make over 150 outbound calls per day, engaging with patients who may be unaware, hesitant, or previously unresponsive. Your goal is to build rapport quickly, explain the importance of the appointment clearly, and motivate them to take action. These conversations can have a direct impact on someone’s health – and in some cases, may even save lives. This is a fast-paced, target-driven role where success is measured by your ability to connect, persuade, and bounce back from rejection. You’ll need strong communication skills, emotional resilience, and a genuine desire to help people. You’ll also be expected to learn quickly, as you’ll be working across multiple clinical areas and using various systems to track and record patient interactions.
If you’ve worked in outbound calling, telesales, fundraising, or any role that involves speaking to strangers and overcoming objections, and you thrive on hitting targets – this could be the perfect challenge for you.
Key Responsibilities- Making 150+ outbound calls per day to NHS patients due for clinical reviews.
- Handling objections professionally, including from patients contacted multiple times.
- Explaining the importance of health appointments in a clear, persuasive way.
- Motivating hesitant or sceptical patients to book potentially life-saving appointments.
- Working across multiple clinical areas and learning new medical terminology (training provided).
- Tracking your performance and participating in coaching to improve booking rates.
- Recording call outcomes accurately and updating patient records in CRM systems.
- Meeting and exceeding daily, weekly, and monthly booking targets.
- Thriving in a fast-paced, target-driven environment where resilience is key.
You’ll thrive here if you:
- Enjoy speaking to people and can build rapport quickly, even over the phone.
- Stay calm and professional when handling objections or rejection.
- Are motivated by targets and enjoy working in a performance-driven environment.
- Bounce back quickly from setbacks and keep your energy high throughout the day.
- Learn fast and are open to picking up new medical terminology and systems.
- Take pride in helping others and want to make a meaningful impact on patient health.
- Are confident using computers and comfortable navigating digital systems.
- Work well independently but also enjoy being part of a supportive, goal-oriented team.
We are unfortunately unable to sponsor applicants for this role, so you will need to have right to work in the UK in order to apply for this role.
Call Handler NHS - Patient Recall employer: penrosehealth
Penrosehealth is an excellent employer, offering a supportive and family-like workplace culture that prioritises work-life balance for its Salaried GPs. With opportunities for mentorship and leadership development, employees can thrive in their careers while enjoying reduced on-call duties across South East London sites, making it a rewarding environment for those passionate about delivering high-quality patient-centred care.
