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- Tasks: Welcome patients, support their needs, and ensure a smooth experience at the practice.
- Company: Join Penrose Health, a caring team dedicated to outstanding patient care.
- Benefits: Flexible working hours, full training, and ongoing support in a dynamic environment.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Compassionate communication skills and a passion for helping others.
- Other info: Full-time or part-time roles available with opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for a Welcome Team Coordinator to provide a warm, calm and professional in-person experience for patients attending Deptford Medical Centre. This is a front-of-house, patient-facing role. All phone calls, emails and online requests are handled centrally, so this role focuses on welcoming patients, supporting safe patient flow and contributing to proactive patient care within the practice. Patients don’t always arrive at their best. They may be unwell, anxious or worried. You’ll help patients feel listened to and supported, while also helping clinical teams by making sure patient information and observations are accurate and up to date.
What you’ll do:
- Welcome patients and visitors to the practice.
- Support safe and smooth patient flow.
- Use empathy and de-escalation skills to manage difficult situations.
- Collect and record patient observations and medical vitals.
- Keep reception and waiting areas clean, safe and welcoming.
- Escalate urgent in-person concerns when needed.
What we’re looking for:
- Someone who enjoys working directly with people.
- Clear, compassionate communication skills.
- Calm and professional under pressure.
- Organised and comfortable using IT systems.
- A team player who cares about patient experience and quality care.
- Healthcare experience is helpful but not essential. We’ll provide full training and ongoing support.
Working patterns:
- We’re open to full-time or part-time applications.
- All roles are rota-based and include opening and/or closing shifts.
- We don’t offer middle-of-the-day-only shifts.
- Compressed hours (8:00am – 6:30pm).
- Flexible patterns including early and late shifts.
- Late-shift-only roles (for example 10:00am – 6:30pm).
Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve. We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access. We work closely with NHS partners to deliver a full range of services — from routine checks to complex, long-term care — backed by robust systems and a culture of continuous improvement. We’re proud to hold a CQC "Good" rating and consistently receive strong feedback from patients.
Welcome Team Coordinator employer: Penrose Health
Contact Detail:
Penrose Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Team Coordinator
✨Tip Number 1
Get to know the company! Research Penrose Health and their mission. Understanding their values and patient care approach will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about welcoming patients and providing support, think about how you can demonstrate your clear and compassionate communication style in real-life scenarios during your interview.
✨Tip Number 3
Show off your empathy! Prepare examples of how you've handled difficult situations in the past. This will highlight your ability to stay calm under pressure and manage patient concerns effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Deptford Medical Centre.
We think you need these skills to ace Welcome Team Coordinator
Some tips for your application 🫡
Show Your Warmth: In your application, let your personality shine through! We want to see how you can bring a warm and welcoming vibe to the role. Share any experiences where you've made someone feel at ease, especially in a healthcare setting.
Highlight Your Communication Skills: Since this role is all about clear and compassionate communication, make sure to showcase your skills in this area. Use examples from past experiences where you've effectively communicated with others, especially in challenging situations.
Demonstrate Organisational Skills: Being organised is key for the Welcome Team Coordinator role. In your application, mention any tools or methods you use to stay organised, and provide examples of how you've successfully managed multiple tasks or priorities in the past.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Penrose Health
✨Show Your Empathy
As a Welcome Team Coordinator, you'll be dealing with patients who may not be at their best. During the interview, share examples of how you've used empathy in past roles. This will demonstrate your ability to connect with patients and make them feel supported.
✨Highlight Your Communication Skills
Clear and compassionate communication is key in this role. Prepare to discuss how you handle difficult conversations or manage anxious individuals. Practising these scenarios can help you articulate your approach effectively during the interview.
✨Demonstrate Organisational Skills
Being organised is crucial for managing patient flow and keeping information accurate. Bring up specific instances where your organisational skills made a difference in your previous jobs. This will show that you can handle the demands of a busy front-of-house role.
✨Familiarise Yourself with IT Systems
Since the role involves using IT systems, it’s a good idea to brush up on any relevant software or tools. If you have experience with similar systems, mention it! If not, express your willingness to learn quickly, as this shows adaptability and eagerness to succeed.
