At a Glance
- Tasks: Lead and develop Patient Welcome Teams, ensuring smooth operations and excellent patient experiences.
- Company: Join Penrose Health, a dynamic healthcare provider focused on patient care.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Hands-on role with immediate visibility and career advancement opportunities.
- Why this job: Make a real impact on patient experiences in a fast-paced, rewarding role.
- Qualifications: Strong leadership skills and a passion for improving processes.
The predicted salary is between 40000 - 50000 £ per year.
Department: Patient Welcome
Location: South East London Sites
As our multi-site Operations Manager for the Patient Welcome Teams, you’ll take real ownership of how our practices run day to day. You’ll be the driving force that keeps everything moving, making sure every patient is welcomed warmly, every day runs safely and smoothly, and every colleague has what they need to perform at their best. You’ll lead our brilliant Patient Welcome Teams with energy and purpose – setting clear standards, keeping morale high, and stepping in wherever needed to keep things on track. This is a hands-on, visible role where you’re right at the heart of the action: supporting teams on the ground, fixing issues in real time, and making quick, practical decisions that keep both sites running like well-oiled machines. You’ll act as our on-site Health & Safety lead, proactively maintaining a safe, compliant, and welcoming environment. You’ll work closely with clinical teams, facilities, and central functions to spot risks early, streamline processes, and remove friction before it impacts patients or staff. No two days will look the same, and that’s exactly the point. You’ll see what needs doing and dive in. Your focus is on people, operations, and delivery. If you’re energised by fast-paced environments, motivated by visible impact, and the kind of person who rolls up their sleeves and makes things happen, you’ll thrive in this role, and feel right at home at Penrose Health.
Responsibilities
- Lead and develop the Patient Welcome/Reception teams, ensuring high standards, strong performance, and consistent staffing aligned to demand.
- Manage rotas, workload, and daily workforce allocation to maintain smooth operations and excellent patient-facing service.
- Oversee front-desk and patient flow operations, ensuring efficient check-in, accurate data capture, and a consistently positive patient experience.
- Monitor and deliver operational KPIs, using data to identify issues quickly and drive continuous service improvement.
- Act as on-site Health & Safety Officer, ensuring full compliance, risk management, and a safe environment for patients and staff.
- Ensure both sites remain clean, organised, and operationally ready, coordinating with Facilities to resolve issues promptly.
- Work closely with clinical teams to support safe, effective clinical delivery, removing operational barriers and ensuring observations are completed.
- Escalate clinical or patient safety risks quickly and appropriately.
- Plan and run key operational meetings and PLT sessions, ensuring actions are completed and improvements implemented.
- Support audit, compliance, and inspection preparation to maintain high standards across sites.
- Drive continuous improvement across both locations, identifying gaps and implementing solutions rapidly.
- Collaborate with other managers to create consistent standards and shared best practice across all sites.
Qualities
- Take pride in spotting problems early, solving them quickly, and keeping operations running smoothly.
- Get excited about improving processes, introducing new ideas, and making things better week after week.
- Are a natural people leader who can lift team morale, set clear expectations, and bring out the best in everyone.
- Love being at the heart of a fast-paced environment where every day feels different.
- Get real satisfaction from creating warm, welcoming spaces for patients and supportive environments for colleagues.
- Enjoy being hands-on, visible on the floor, sleeves rolled up and leading by example.
- Can stay calm and positive even when the waiting room gets busy or plans change unexpectedly.
- Care about safety and quality, and aren’t afraid to take ownership of Health & Safety and site standards.
- Love working closely with clinical teams and helping remove barriers so they can focus on patient care.
- Communicate confidently, build strong relationships, and know how to bring teams together across sites.
- Want a role where your impact is immediate, visible, and genuinely improves patient experience every single day.
Site Operations Manager employer: Penrose Health
At Penrose Health, we pride ourselves on being an exceptional employer, offering a dynamic work environment in South East London where every day presents new challenges and opportunities for growth. Our culture is built on collaboration, support, and a commitment to excellence, ensuring that our Patient Welcome Teams are empowered to deliver outstanding service while maintaining high standards of health and safety. With a focus on employee development and a hands-on leadership approach, we create a workplace where your contributions are valued, and your impact on patient care is immediate and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Site Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Penrose Health. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your passion during interviews! When you get the chance to chat with the hiring team, let your enthusiasm for patient care and operational excellence shine through. Share specific examples of how you've made a difference in previous roles.
✨Tip Number 3
Be ready to demonstrate your problem-solving skills on the spot. In a fast-paced environment like this, they’ll want to see how you handle challenges. Think of scenarios where you’ve turned things around quickly and be prepared to discuss them.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your interest and professionalism. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Site Operations Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading teams and improving patient experiences. Share specific examples of how you've made a difference in previous roles.
Tailor Your CV:Make sure your CV is tailored to the Site Operations Manager position. Highlight relevant experience, especially in managing teams and operations. Use keywords from the job description to show that you understand what we're looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on your achievements and skills that align with the role. This will help us see your potential quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter.
How to prepare for a job interview at Penrose Health
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Site Operations Manager. Familiarise yourself with the key tasks like managing rotas, overseeing patient flow, and acting as the Health & Safety lead. This will help you demonstrate your knowledge and show that you're ready to take ownership of the role.
✨Showcase Your People Skills
As a natural people leader, it's crucial to highlight your experience in lifting team morale and setting clear expectations. Prepare examples of how you've successfully led teams in fast-paced environments, resolved conflicts, or improved team dynamics. This will illustrate your ability to bring out the best in everyone.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of specific instances where you've spotted issues early and implemented solutions quickly. This will showcase your proactive approach and ability to keep operations running smoothly.
✨Demonstrate Your Commitment to Safety
Since you'll be responsible for Health & Safety compliance, be prepared to discuss your understanding of safety protocols and risk management. Share any relevant experiences where you've ensured a safe environment for both patients and staff, highlighting your commitment to maintaining high standards.
