At a Glance
- Tasks: Lead the front-of-house team, ensuring a welcoming and efficient environment for patients.
- Company: Dynamic GP practice focused on patient care and team collaboration.
- Benefits: Competitive salary, supportive team culture, and opportunities for personal growth.
- Other info: Join a vibrant team where kindness and professionalism are at the heart of everything we do.
- Why this job: Make a real difference in patients' experiences while developing your leadership skills.
- Qualifications: Strong leadership skills, proactive attitude, and a passion for patient care.
The predicted salary is between 27000 - 29000 € per year.
Welcome Team Lead £27,000 - £29,000 (Depending on Experience)
Step into a hands‑on leadership position where you shape the very first impression patients have from the moment they walk through our doors, and the lasting experience they take with them when they leave. As our Patient Welcome Team Leader, you'll be the calm, confident, proactive presence that keeps the entire front‑of‑house environment running like clockwork. You’ll oversee everything from the energy at the reception desk to the smooth flow of the waiting room, ensuring patients feel reassured, supported, and cared for at every step.
Whether you’re guiding your team through a busy morning clinic or running daily huddles to keep everyone aligned, your leadership will set the tone for the whole practice. This is a role for someone who loves taking ownership and isn’t afraid to roll up their sleeves. You’ll support your team to shine by coaching, motivating, and empowering them, while also holding high standards of professionalism, accountability, and patient care. Your proactive approach will help prevent issues before they arise, improve processes, and create an environment where both staff and patients feel valued.
You’ll also be the driving force behind maintaining a warm, visually welcoming practice space that reflects our values. From ensuring the reception areas stay tidy and inviting, to working with facilities and the Site Manager to solve on‑site challenges, you’ll play a huge role in making the practice feel like a place people genuinely want to be.
If you thrive in a dynamic environment, love supporting people, and want a leadership role where you can truly see the impact of your work every single day, then this role has your name all over it.
Key Responsibilities- Being the role model by demonstrating best‑practice technique and professional conduct when taking vital observations
- Managing rotas, daily staffing, and smooth front‑of‑house operations
- Ensuring the practice always looks tidy, professional, and genuinely welcoming
- Running team meetings to keep communication flowing and morale high
- Being an on‑site Health & Safety Officer - keeping everyone safe, compliant, and confident
- Collaborating with clinicians, support teams, and the Site Manager to keep everything moving
- Spotting issues before they become problems and driving improvements
- Troubleshooting day‑to‑day IT or equipment issues (with central support on hand!)
- Are proactive, energetic, and always ready to jump in where needed
- Love being accountable for the smooth running and atmosphere of the whole front‑of‑house area
- Keep calm under pressure and bring positivity to fast‑paced moments
- Balance warmth and empathy with confidence and firmness when needed
- Enjoy improving processes and encouraging your team to grow
- Take pride in creating a visually welcoming, safe, and organised environment
- Communicate openly and love bringing people together through effective team meetings
- Love going above and beyond for your team and patients
- Want a role where teamwork, kindness, and professionalism truly matter
Senior Receptionist - GP Practice employer: Penrose Health
Join a dynamic GP practice that prioritises patient care and employee well-being, offering a supportive work culture where your leadership can truly shine. With competitive salaries and opportunities for professional growth, you'll be part of a team that values collaboration, kindness, and a welcoming environment for both staff and patients. Experience the satisfaction of making a meaningful impact every day in a role that encourages you to take ownership and drive improvements.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist - GP Practice
✨Tip Number 1
Get to know the practice! Before your interview, take a stroll around the area and check out the vibe. Familiarise yourself with their values and how they treat patients. This will help you connect during the interview and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and how you handle pressure. The more comfortable you are, the more confident you'll come across!
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and arrive early to show you're serious about the role. Remember, first impressions count, so be friendly and approachable right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your chat to remind them of your great conversation and enthusiasm for the role.
We think you need these skills to ace Senior Receptionist - GP Practice
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience in managing front-of-house operations and leading teams, as this will show us that you understand what it takes to create a welcoming environment for our patients.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’re the perfect candidate.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Penrose Health
✨Show Your Leadership Skills
As a Senior Receptionist, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've motivated and supported your team in previous roles, especially in high-pressure situations.
✨Emphasise Your Proactive Approach
The job requires someone who can spot issues before they arise. Prepare to discuss instances where you've identified potential problems and implemented solutions. This will show that you can maintain a smooth front-of-house environment.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to talk about how you've facilitated team meetings or improved communication within your team. Mention any strategies you've used to keep morale high and ensure everyone is aligned.
✨Demonstrate Your Commitment to Patient Care
Since patient experience is at the heart of this role, share your passion for providing excellent service. Discuss how you've gone above and beyond for patients in the past, and how you plan to create a welcoming atmosphere in the practice.
