Penrose Health in London is seeking an experienced Senior Call Handler to join the patient triage team at London Bridge. You will manage high-volume calls and emails, triage to the right service or clinician, and ensure safe, timely responses.
You will own follow-up work, coordinate appointments, and maintain patient records, working with clinical and Contact Centre teams to resolve issues with minimal supervision in a busy NHS-adjacent environment.
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Senior Patient Triage Specialist – NHS Call Handling employer: Penrose Health
Penrose Health is an exceptional employer that prioritises the wellbeing of its staff and patients alike, offering a collaborative environment where you can thrive alongside a dedicated multidisciplinary team. With a focus on reduced administrative burdens and ample opportunities for professional development, including potential GP trainer roles, you'll find a fulfilling career path in our London locations that values both personal and professional growth.
