Penrose Health is hiring a Senior Call Handler for patient triage at our London Bridge office. You will be an authoritative first point of contact for thousands of patients across London, ensuring safe, accurate triage decisions and timely follow-up on queries, appointments and records.
You will work closely with the Contact Centre and clinical teams, handling calls and emails, escalating only when clinically warranted, and maintaining patient confidentiality and data security.
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Senior Call Handler - Patient Triage Lead (NHS) employer: Penrose Health
Penrose Health is an exceptional employer that prioritises the wellbeing of its staff and patients alike, offering a collaborative environment where you can thrive alongside a dedicated multidisciplinary team. With a focus on reduced administrative burdens and ample opportunities for professional development, including potential GP trainer roles, you'll find a fulfilling career path in our London locations that values both personal and professional growth.
