At a Glance
- Tasks: Make 150+ outbound calls daily to help NHS patients book vital health appointments.
- Company: Join a dedicated team in the Proactive Care hub making a real difference.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Fast-paced role with training provided and a focus on achieving targets.
- Why this job: Your conversations can directly impact patient health and potentially save lives.
- Qualifications: Strong communication skills and resilience; experience in sales or customer service is a plus.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a resilient, motivated individual to join our Proactive Care hub as a Sales Advisor in our NHS appointments team. In this high-impact role, you’ll be part of a dedicated outbound sales calling team focused on helping NHS patients access vital health reviews and clinical appointments. You’ll make over 150 outbound calls per day, engaging with patients who may be unaware, hesitant, or previously unresponsive. Your goal is to build rapport quickly, explain the importance of the appointment clearly, and motivate them to take action. These conversations can have a direct impact on someone’s health – and in some cases, may even save lives. This is a fast-paced, target-driven role where success is measured by your ability to connect, persuade, and bounce back from rejection. You’ll need strong communication skills, emotional resilience, and a genuine desire to help people. You’ll also be expected to learn quickly, as you’ll be working across multiple clinical areas and using various systems to track and record patient interactions.
If you’ve worked in outbound calling, telesales, fundraising, or any role that involves speaking to strangers and overcoming objections, and you thrive on hitting targets – this could be the perfect challenge for you.
Key Responsibilities- Making 150+ outbound calls per day to NHS patients due for clinical reviews.
- Explaining the importance of health appointments in a clear, persuasive way.
- Motivating hesitant or sceptical patients to book potentially life-saving appointments.
- Handling objections professionally, including from patients contacted multiple times.
- Working across multiple clinical areas and learning new medical terminology (training provided).
- Tracking your performance and participating in coaching to improve booking rates.
- Recording call outcomes accurately and updating patient records in CRM systems.
- Meeting and exceeding daily, weekly, and monthly booking targets.
- Thriving in a fast-paced, target-driven environment where resilience is key.
- Enjoy speaking to people and can build rapport quickly, even over the phone.
- Stay calm and professional when handling objections or rejection.
- Are motivated by targets and enjoy working in a performance-driven environment.
- Bounce back quickly from setbacks and keep your energy high throughout the day.
- Learn fast and are open to picking up new medical terminology and systems.
- Take pride in helping others and want to make a meaningful impact on patient health.
- Are confident using computers and comfortable navigating digital systems.
- Work well independently but also enjoy being part of a supportive, goal-oriented team.
You will need to have the right to work in the UK in order to apply for this role. We are unfortunately unable to sponsor applicants for this role.
Application Details- Application Deadline: 29 May 2026
- Department: Proactive Care
- Location: London Bridge
- Compensation: £25,000 - £32,000 / year
Sales Advisor NHS employer: Penrose Health
Join our dynamic Proactive Care hub in London Bridge as a Sales Advisor, where you'll be part of a passionate team dedicated to making a real difference in patients' lives. We offer a supportive work culture that values resilience and motivation, alongside opportunities for personal growth through coaching and training in various clinical areas. With competitive compensation and the chance to impact health outcomes directly, this role is perfect for those looking to thrive in a fast-paced, target-driven environment while helping others.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor NHS
✨Tip Number 1
Get to know the company and its mission. When you’re on that call, show genuine enthusiasm for what they do. It’ll help you connect with the person on the other end and make your pitch more persuasive.
✨Tip Number 2
Practice your pitch! Role-play with a friend or family member to get comfortable with handling objections. The more you rehearse, the more confident you’ll feel when it’s time to make those calls.
✨Tip Number 3
Stay organised! Keep track of your calls and notes in a way that works for you. This will help you remember details about each patient and tailor your approach, making it easier to build rapport.
✨Tip Number 4
Don’t forget to follow up! If someone seems hesitant, a gentle nudge can make all the difference. A quick follow-up call can show them you care and might just motivate them to book that appointment.
We think you need these skills to ace Sales Advisor NHS
Some tips for your application 🫡
Show Your Passion for Helping Others:In your application, let us know why you’re excited about making a difference in patients' lives. Share any experiences that highlight your desire to help others, especially in a healthcare context.
Highlight Your Communication Skills:Since this role involves making over 150 calls a day, it’s crucial to showcase your strong communication skills. Give examples of how you've successfully engaged with people in previous roles, especially when overcoming objections.
Demonstrate Resilience and Motivation:We want to see that you can bounce back from rejection and stay motivated. Include stories from your past where you faced challenges but kept pushing towards your goals, particularly in sales or customer service.
Tailor Your Application to the Role:Make sure your application speaks directly to the job description. Use keywords from the listing and explain how your experience aligns with the responsibilities and skills we’re looking for. And remember, apply through our website!
How to prepare for a job interview at Penrose Health
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the NHS and the importance of health appointments. This will help you explain their significance clearly during your interview.
✨Practice Makes Perfect
Since this role involves making a lot of calls, practice your pitch! Role-play with a friend or family member to get comfortable with handling objections and building rapport quickly. The more you practice, the more confident you'll feel.
✨Show Your Resilience
Be ready to discuss how you've bounced back from rejection in the past. Share specific examples that highlight your emotional resilience and ability to stay motivated, even when things get tough. This is key for a target-driven environment!
✨Ask Smart Questions
Prepare some thoughtful questions about the team dynamics and the training process. This shows your genuine interest in the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer!
