At a Glance
- Tasks: Welcome patients, support their needs, and ensure a smooth experience at the practice.
- Company: Join the NHS team at Deptford Medical Centre, dedicated to patient care.
- Benefits: Competitive salary, full training, and ongoing support in a rewarding environment.
- Other info: Flexible working patterns with opportunities for career growth.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Compassionate communication skills and a passion for helping others.
The predicted salary is between 25000 - 26500 £ per year.
Application Deadline: 30 June 2026
Department: Patient Welcome
Location: Deptford Surgery
Compensation: £25,000 - £26,500 / year
We’re looking for a Welcome Team Coordinator to provide a warm, calm and professional in‑person experience for patients attending Deptford Medical Centre or Penrose Surgery. This is a front‑of‑house, patient‑facing role. All phone calls, emails and online requests are handled centrally, so this role focuses on welcoming patients, supporting safe patient flow and contributing to proactive patient care within the practice. Patients don’t always arrive at their best. They may be unwell, anxious or worried. You’ll help patients feel listened to and supported, while also helping clinical teams by making sure patient information and observations are accurate and up to date.
Key Responsibilities
- Welcome patients and visitors to the practice.
- Support safe and smooth patient flow.
- Use empathy and de‑escalation skills to manage difficult situations.
- Collect and record patient observations and medical vitals.
- Keep reception and waiting areas clean, safe and welcoming.
- Escalate urgent in‑person concerns when needed.
What We’re Looking For
- Someone who enjoys working directly with people.
- Clear, compassionate communication skills.
- Calm and professional under pressure.
- Organised and comfortable using IT systems.
- A team player who cares about patient experience and quality care.
- Healthcare experience is helpful but not essential. We’ll provide full training and ongoing support.
Working Patterns
- All roles are rota‑based and include opening and/or closing shifts.
- We don’t offer middle‑of‑the‑day‑only shifts.
- 37.5 hours per week
- Compressed hours (8:00 am – 6:30 pm)
- Flexible patterns including early and late shifts
All Welcome Team Coordinators must be comfortable opening and closing the practice, including locking up.
Receptionist NHS employer: Penrose Health
At Deptford Medical Centre, we pride ourselves on fostering a supportive and compassionate work environment where our Welcome Team Coordinators play a vital role in enhancing patient experiences. With a commitment to employee growth, we offer comprehensive training and flexible working patterns that accommodate a healthy work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist NHS
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Deptford Medical Centre and Penrose Surgery. Understanding their values and patient care approach will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about welcoming patients and providing support, think of examples from your past experiences where you've used empathy and clear communication. We want to hear how you’ve handled tricky situations with a calm and professional attitude.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the practice well.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it gives us a chance to see your enthusiasm for joining our team right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist NHS
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can really help us get a sense of how you'd fit into our team.
Tailor Your Application:Make sure to tailor your application to the role of Welcome Team Coordinator. Highlight any relevant experience or skills that align with the job description, especially your communication and empathy skills. This shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role at Deptford Surgery.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Penrose Health
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Welcome Team Coordinator. Familiarise yourself with the key tasks like welcoming patients, managing patient flow, and using empathy in difficult situations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role is all about interacting with patients, practice clear and compassionate communication. Think of examples from your past experiences where you've successfully handled difficult conversations or provided excellent customer service. This will show that you can keep calm under pressure and truly care about patient experience.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as an anxious patient or a busy reception area. Prepare some scenarios in advance and think through your responses. This will help you feel more confident and ready to showcase your problem-solving skills during the interview.
✨Dress the Part
First impressions matter, especially in a front-of-house role. Dress smartly and professionally for your interview to reflect the calm and welcoming environment of the practice. This shows that you take the opportunity seriously and are ready to represent the team well.
