At a Glance
- Tasks: Lead and develop a multidisciplinary team to enhance patient care and operational efficiency.
- Company: Join Penrose Health, a forward-thinking healthcare provider focused on impactful service delivery.
- Benefits: Competitive salary, professional development opportunities, and a chance to shape primary care services.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a measurable difference in healthcare while enjoying autonomy and ownership in your role.
- Qualifications: Experience in leading teams within primary care or complex service environments is essential.
The predicted salary is between 50000 - 60000 € per year.
Department: Senior Management
Location: Kingfisher Medical Centre & Kingfisher Surrey Docks
Compensation: £50,000 - £60,000 / year
We’re looking for a sharp, organised, and delivery‑focused operational leader to take ownership of our multidisciplinary teams at Penrose Health. While the title says Practice Manager, this role is not about front‑desk admin, rota juggling, or day‑to‑day patient queries. This is a senior, hands‑on leadership role with real scope. You’ll be accountable for performance, productivity, workforce strategy, and people development, making sure our AHP workforce is not just busy, but effective, efficient, and delivering real impact for patients.
You’ll lead a diverse team including Physician Associates, Clinical Pharmacists, the Nursing team, and other AHPs across our practices. Your job is to create clarity, pace, and accountability - turning strategy into action and challenges into practical solutions. You’ll operate at speed, spot issues early, and arrive with answers, not problems. You won’t be working in isolation. You’ll partner closely with Clinical Supervisors, GPs, and AHP Leads who provide professional and clinical oversight. They bring the clinical expertise; you bring the operational grip, structure, and follow‑through that keeps services running smoothly and safely at scale.
If you thrive on ownership, data, coaching, and delivery, and you want the autonomy to genuinely shape how primary care services operate - this is a role where your impact will be visible, measurable, and valued.
Key Responsibilities- Leading and developing a multidisciplinary AHP workforce, setting clear expectations and driving high standards of performance
- Owning operational delivery across practices, ensuring patient demand, workforce capacity, and access are aligned through proactive planning
- Using data, dashboards, and KPIs to track productivity, quality, and flow - acting quickly when performance dips
- Spotting bottlenecks across access, utilisation, documentation, or follow‑up and fixing them without hesitation
- Managing budgets and resources responsibly, ensuring maximum patient value from every session delivered
- Recruiting, onboarding, and embedding new AHPs so they are confident, effective, and safe from day one
- Coaching and performance‑managing team members with pace, fairness, and clarity - addressing issues early and constructively
- Building a culture of accountability, ownership, and delivery - where standards are clear and excuses don’t linger
- Working closely with clinical leaders to ensure safe practice, clear role boundaries, and integrated workflows across the PCN
- Supporting service changes, pathway redesign, and improvements to triage and escalation processes
You’ll Thrive Here If You:
- Prefer ownership and autonomy - and take pride in getting things done properly
- Have experience leading people and services in primary care, the NHS, or complex service‑based environments
- Understand operational performance, workforce planning, and how to run teams at pace
- Are confident using data to drive decisions and turning insight into action
- Enjoy coaching, setting expectations, and lifting performance across teams
- Are calm, decisive, and solutions‑focused, especially when things get busy or complex
- Can move comfortably between detail and strategy without losing momentum
- Want a role where you can make a clear, measurable difference to how care is delivered
Practice Manager employer: Penrose Health
At Penrose Health, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work culture. As a Practice Manager at our Kingfisher Medical Centre & Kingfisher Surrey Docks location, you will enjoy competitive compensation, opportunities for professional growth, and the autonomy to make a tangible impact on patient care. Our commitment to employee development, coupled with a collaborative environment where multidisciplinary teams thrive, makes this a rewarding place to advance your career in primary care leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in primary care. A friendly chat can lead to insider info about job openings or even a referral that could land you an interview.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to patient care and operational efficiency. This will help you tailor your answers and show them you're not just another candidate, but the right fit for their team.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've successfully managed teams or improved processes in previous roles. This is your chance to demonstrate that you can bring clarity and accountability to their multidisciplinary teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Practice Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Practice Manager role. Highlight your leadership experience, operational delivery, and any data-driven decision-making you've done. We want to see how you can bring clarity and accountability to our teams!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this senior role. Share specific examples of how you've led teams, improved performance, or tackled challenges in previous positions. We love seeing your personality come through!
Showcase Your Data Skills:Since this role involves using data to drive decisions, make sure to mention any relevant experience you have with KPIs, dashboards, or performance tracking. We’re looking for someone who can spot issues early and act quickly, so don’t hold back on your analytical prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Penrose Health
✨Know Your Stuff
Before the interview, dive deep into the specifics of the role. Understand the key responsibilities like leading a multidisciplinary team and managing operational delivery. Familiarise yourself with the latest trends in primary care and how data can drive performance. This will show that you're not just interested but genuinely invested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or managed complex projects. Highlight how you set clear expectations, drove high standards, and tackled challenges head-on. This is your chance to demonstrate your ability to create clarity and accountability within a team.
✨Be Data-Driven
Since the role involves using data to track productivity and quality, come prepared with examples of how you've used data in previous roles. Discuss specific KPIs you've monitored and how you've acted on insights to improve performance. This will illustrate your analytical skills and operational grip.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the role and the organisation. Inquire about their current challenges in operational delivery or how they measure success in their AHP workforce. This not only shows your enthusiasm but also helps you gauge if the role aligns with your career goals.
