Penrose Health is seeking a Patient Triage Call Centre Manager to lead the Patient Triage team at London Bridge. You'll drive service quality, coach staff, and ensure calls are handled with empathy, accuracy, and efficiency.
The role focuses on KPIs such as response times and booking accuracy, while maintaining patient safety and NHS safeguarding standards. This is a permanent, full-time leadership position in a busy clinical contact centre.
#J-18808-Ljbffr
Patient Triage Team Lead - Quality & Performance employer: Penrose Health
Penrose Health is an exceptional employer that prioritises the wellbeing of its staff and patients alike, offering a collaborative environment where you can thrive alongside a dedicated multidisciplinary team. With a focus on reduced administrative burdens and ample opportunities for professional development, including potential GP trainer roles, you'll find a fulfilling career path in our London locations that values both personal and professional growth.
