Penrose Health is seeking a manager for its patient triage contact centre within an NHS GP practice setting. You will lead the team, audit calls and booking workflows, track KPIs, and coach staff to handle patient queries safely and efficiently. Collaboration with clinical teams will be essential to resolve complex issues.
The role focuses on quality and performance, with ongoing coaching, reporting, and process improvement to maintain high patient-satisfaction standards.
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Patient Triage Centre Lead — KPI & Quality Coach employer: Penrose Health
Penrose Health is an exceptional employer that prioritises the wellbeing of its staff and patients alike, offering a collaborative environment where you can thrive alongside a dedicated multidisciplinary team. With a focus on reduced administrative burdens and ample opportunities for professional development, including potential GP trainer roles, you'll find a fulfilling career path in our London locations that values both personal and professional growth.
