At a Glance
- Tasks: Make 150+ outbound calls daily to encourage NHS patients to book health reviews.
- Company: Join Penrose Health, a leading provider of healthcare in South East London.
- Benefits: Earn a base salary of £24,000 with potential to reach £31,000 through commissions and bonuses.
- Other info: Work in a fast-paced team with opportunities for career progression.
- Why this job: Make a real impact on patient health while developing your sales skills in a supportive environment.
- Qualifications: Target-driven, resilient, and excellent communicators; sales experience is a plus.
The predicted salary is between 24000 - 31000 £ per year.
Social network you want to login/join with:
Outbound Sales (Call Centre - NHS appointments), London
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Client:
Penrose Health
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
1c7028cc9ca1
Job Views:
4
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Description
Are you a persuasive communicator who thrives on turning a \"no\" into a \"yes\" ?
Do you have the resilience to handle objections and the drive to meet targets ? If so, we want you on our team.
Join our dynamic Patient Support Hub, where you\'ll play a crucial role in encouraging NHS patients to schedule essential health reviews . Your efforts could lead to early detection of health issues, ultimately saving lives.
Key Responsibilities
Outbound Calling: Conduct 150+ calls per day to engage with patients due for health reviews.
Target Achievement: Meet and exceed daily, weekly, and monthly booking targets.
Patient Engagement: Educate patients on the importance of health reviews and persuade them to take action.
Objection Handling: Address patient hesitations with empathy and professionalism.
Performance Tracking: Monitor call outcomes and participate in coaching sessions to enhance effectiveness.
Data Management: Accurately record patient interactions and appointment bookings in our systems.
Skills, Knowledge and Expertise
(Required):
Target-Driven: Strong motivation to achieve personal and team KPIs.
Confidence: Comfortable initiating conversations with strangers and embracing challenges.
Exceptional Communication: Ability to build rapport, educate, and persuade hesitant or skeptical patients.
Resilience: Capacity to handle rejection and maintain motivation throughout the day.
Quick Learner: Ability to grasp and apply medical terminology across multiple clinical areas (training provided).
Proficient in English
(Highly Desirable)
Sales Experience: Background in outbound calling, telesales, door-to-door sales, or fundraising.
Tech-Savvy: Strong computer skills and experience using CRM systems.
You’ll be working in a fast-paced, target-driven environment with great opportunities for progression, and the chance to shape a growing service.
A base salary of £24,000 , with the opportunity to increase your earnings to a total of £31,000 per year through performance-based monthly commission and an end-of-year bonus.
Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve.
We care for 75,000+ people across 9 sites in South East London , supported by a team of 200+ clinicians and staff . Our model is built on permanent, diverse teams , strong governance, and a clear focus on continuity, quality, and access .
We work closely with NHS partners to deliver a full range of services — from routine checks to complex, long-term care — backed by robust systems and a culture of continuous improvement.
We\'re proud to hold a CQC \"Good\" rating and consistently receive strong feedback from patients .
Outbound Sales (Call Centre - NHS appointments) in London employer: Penrose Health
At Penrose Health, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and development. Our Outbound Sales team plays a vital role in enhancing patient care, with opportunities for performance-based earnings and a supportive environment that values resilience and communication skills. Join us in London, where your contributions can make a real difference in the lives of NHS patients while enjoying a competitive salary and a commitment to continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Sales (Call Centre - NHS appointments) in London
✨Tip Number 1
Familiarise yourself with the NHS and its services. Understanding the importance of health reviews and how they impact patient care will help you engage more effectively with potential patients during calls.
✨Tip Number 2
Practice your objection handling skills. Role-playing scenarios with friends or family can prepare you for real-life conversations, helping you to respond empathetically and confidently when faced with resistance.
✨Tip Number 3
Get comfortable with CRM systems. Familiarising yourself with common software used in call centres can give you an edge, as it shows you're tech-savvy and ready to hit the ground running.
✨Tip Number 4
Network with current or former employees of Penrose Health. They can provide insights into the company culture and expectations, which can be invaluable during interviews and help you tailor your approach.
We think you need these skills to ace Outbound Sales (Call Centre - NHS appointments) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in outbound sales or call centre roles. Emphasise your ability to meet targets and handle objections, as these are key aspects of the job.
Craft a Compelling Cover Letter:In your cover letter, express your passion for helping patients and your motivation to work in a target-driven environment. Mention specific examples of how you've successfully engaged with customers in the past.
Showcase Communication Skills:Since exceptional communication is crucial for this role, consider including a brief section in your application that demonstrates your ability to build rapport and persuade others. This could be through a personal anecdote or a summary of your achievements.
Highlight Resilience and Adaptability:Address your capacity to handle rejection and maintain motivation in your application. Use examples from previous roles where you overcame challenges or adapted to fast-paced environments to achieve your goals.
How to prepare for a job interview at Penrose Health
✨Showcase Your Communication Skills
As an outbound sales representative, your ability to communicate effectively is crucial. During the interview, demonstrate your persuasive communication style and how you can engage with patients. Use examples from your past experiences where you successfully turned objections into opportunities.
✨Prepare for Objection Handling
Expect to be asked about how you handle objections. Prepare specific scenarios where you've dealt with rejection or hesitance from clients. Highlight your resilience and empathy, as these traits are essential for this role in encouraging patients to book health reviews.
✨Familiarise Yourself with NHS Services
Understanding the NHS and its services will give you an edge in the interview. Research common health reviews and their importance. This knowledge will help you articulate why patients should take action and show your commitment to the role.
✨Demonstrate Your Target-Driven Mindset
Since the role is heavily focused on meeting targets, be prepared to discuss your previous experiences with KPIs. Share specific examples of how you met or exceeded targets in past roles, and express your motivation to achieve similar success in this position.
