At a Glance
- Tasks: Make 150+ outbound calls daily to encourage NHS patients to book health reviews.
- Company: Join Penrose Health, a leading provider of healthcare in South East London.
- Benefits: Earn a base salary of £24,000 with potential to reach £31,000 through commissions and bonuses.
- Other info: Work in a fast-paced team with opportunities for career progression.
- Why this job: Make a real impact on patient health while developing your sales skills in a supportive environment.
- Qualifications: Target-driven, resilient, and excellent communicators; sales experience is a plus.
The predicted salary is between 24000 - 31000 £ per year.
Social network you want to login/join with:
Outbound Sales (Call Centre - NHS appointments), London
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Client:
Penrose Health
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
1c7028cc9ca1
Job Views:
4
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Description
Are you a persuasive communicator who thrives on turning a \"no\" into a \"yes\" ?
Do you have the resilience to handle objections and the drive to meet targets ? If so, we want you on our team.
Join our dynamic Patient Support Hub, where you\'ll play a crucial role in encouraging NHS patients to schedule essential health reviews . Your efforts could lead to early detection of health issues, ultimately saving lives.
Key Responsibilities
Outbound Calling: Conduct 150+ calls per day to engage with patients due for health reviews.
Target Achievement: Meet and exceed daily, weekly, and monthly booking targets.
Patient Engagement: Educate patients on the importance of health reviews and persuade them to take action.
Objection Handling: Address patient hesitations with empathy and professionalism.
Performance Tracking: Monitor call outcomes and participate in coaching sessions to enhance effectiveness.
Data Management: Accurately record patient interactions and appointment bookings in our systems.
Skills, Knowledge and Expertise
(Required):
Target-Driven: Strong motivation to achieve personal and team KPIs.
Confidence: Comfortable initiating conversations with strangers and embracing challenges.
Exceptional Communication: Ability to build rapport, educate, and persuade hesitant or skeptical patients.
Resilience: Capacity to handle rejection and maintain motivation throughout the day.
Quick Learner: Ability to grasp and apply medical terminology across multiple clinical areas (training provided).
Proficient in English
(Highly Desirable)
Sales Experience: Background in outbound calling, telesales, door-to-door sales, or fundraising.
Tech-Savvy: Strong computer skills and experience using CRM systems.
You’ll be working in a fast-paced, target-driven environment with great opportunities for progression, and the chance to shape a growing service.
A base salary of £24,000 , with the opportunity to increase your earnings to a total of £31,000 per year through performance-based monthly commission and an end-of-year bonus.
Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve.
We care for 75,000+ people across 9 sites in South East London , supported by a team of 200+ clinicians and staff . Our model is built on permanent, diverse teams , strong governance, and a clear focus on continuity, quality, and access .
We work closely with NHS partners to deliver a full range of services — from routine checks to complex, long-term care — backed by robust systems and a culture of continuous improvement.
We\'re proud to hold a CQC \"Good\" rating and consistently receive strong feedback from patients .
Outbound Sales (Call Centre - NHS appointments) in London employer: Penrose Health
At Penrose Health, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and development. Our Outbound Sales team plays a vital role in enhancing patient care, with opportunities for performance-based earnings and a supportive environment that values resilience and communication skills. Join us in London, where your contributions can make a real difference in the lives of NHS patients while enjoying a competitive salary and a commitment to continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Sales (Call Centre - NHS appointments) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Penrose Health. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Penrose Health before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Outbound Sales (Call Centre - NHS appointments) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Penrose Health:Your cover letter is your chance to shine! Tell us why you want to work at Penrose Health specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Penrose Health!
How to prepare for a job interview at Penrose Health
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
