NHS Medical Administrator - GP Practice

As an NHS Medical Administrator, you’ll be the backbone of our clinical admin operations for 6 GP Practices across South East London. You will keep everything running smoothly behind the scenes while supporting clinicians and patients. From managing Medical Reports, Referrals, handling Lab Results or triaging incoming patient’s clinical documentation, you’ll play a vital role in delivering high-quality care. You’ll help keep patient records accurate and up to date by coding, summarising, and uploading information into EMIS, and you’ll support essential admin processes. You’ll be the critical link between General Practitioners and patient outcomes. This role is perfect for someone with a medical background who’s detail‑driven, organised, and enjoys work that directly contributes to better patient care behind the scenes.

Key Responsibilities:

• Supporting clinicians by reducing their administrative workload, allowing them to focus on direct patient care.
• Managing workflow queues, keeping on top of backlogs, and helping maintain safe turnaround times.
• Reviewing and triaging incoming clinical documents.
• Processing and managing lab results and referrals.
• Scanning, coding, and filing patient information into EMIS.
• Summarising new patient records and maintaining accurate medical summaries.
• Liaising with clinicians to ensure timely follow‑up on abnormal results.
• Routing information to the right clinician (GP, pharmacist, nurse, etc.) based on urgency, risk, and clinical protocols.
• Coding and summarising key clinical information into EMIS to keep patient records accurate and up to date.
• Supporting audits, reporting, and general administrative tasks.
• Constantly working towards personal and team KPIs relating to workload.

You’ll thrive here if you:

• Want to be part of a supportive team where what you do behind the scenes has a real, meaningful impact on patient care.
• Enjoy work that’s detailed, focused, and genuinely makes a difference to patient safety and clinical care.
• Love spotting patterns, picking out important information, and making quick, accurate decisions.
• Take pride in being organised, structured, and consistent, especially when handling large volumes of clinical documents.
• Feel confident working with clinical terminology and can follow clear protocols with accuracy.
• Are motivated by helping clinicians do their best work by taking admin pressure off their day.
• Can balance speed with precision - getting through the workload while keeping patient safety front and centre.
• Stay calm under pressure and enjoy bringing order to busy workflows or backlogs.
• Communicate clearly and work well with others, especially when escalating urgent information or clarifying actions.
• Take ownership of your work, ask the right questions, and are proactive about solving problems.

Why Join us?

• Lifestyle benefits – including team socials and exclusive employee discounts.
• Make a Real Impact: Play a vital role in patient care by ensuring accurate and timely processing of tests and investigations.
• Career Development: Gain hands‑on experience in a clinical setting.
• Structured Training: Benefit from a comprehensive two‑week induction and ongoing support to help you succeed.
• Collaborative Environment: Work alongside experienced healthcare professionals in a supportive, team-oriented setting.
• Flexible Entry Point: Perfect for candidates with a Medical background who want to enter the healthcare sector.
• Innovation & Learning: Exposure to NHS systems and processes, giving you valuable insight into modern healthcare operations.
• 28 days annual leave (including public holidays).
• Your birthday off.
• Blue Light Card membership.
• Local team incentives.